General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

When is th UK in the EU? .... when You are not in the U.K. ????????

Ok, when in the EU you can use your allowances to call anywhere in the EU, well that's my understanding.So I made a call from UK to Poland and was charged £10 for 7 mins, I queried this at O2 store and was told that as I was in the U.K. And not in th...

Credit default record because of errors at O2 and Carephonewarehouse

I returned a handset relating to an O2 pay monthly contract to Carphonewarehouse within my 14 day return period. I was charged a disconnection fee by O2 for over £500. When calling Customer services they told me Carphonewarehouse had notified them th...

Roaming

Why did O2 feel it necessary to increase their charges so much on 15 June 2017? Calls from O2 Classic PAYG, whilst roaming in Europe, were 4p/minute and texts 1p to any European Country up to and including 14 June 2017. Unfortunately, from 15 June, t...

Wifi And 4G Calling One Plus 3/T 5

As the subject says will the one plus 3 and 5 get 4g and wifi calling as it doesnt run on 02 firmware any info atall. thanks

O2 Insurance repair/replacement

My phone was collected on Monday to be assessed and replacement for an o2 insurance claim. I still haven't received an email saying it's been processed and I need it urgently before Monday. It said it would only take 3-5 working days. Can anyone help...

complaints

just fired off a complaint to o2 complaints about the stupid upfront fee's for an upgrade and zero customer loyalty. so lets see how this one pans out, not sure why as a customer of nearly 15 years i should be forced to pay £119 upfront cost and zero...

Slow speeds in USA

Hello,I'm currently in San Francisco on holiday, I've been here a few times before but I've never visited since moving from Three to O2. I'm currently paying the daily £4.99 O2 Travel but the service seems shocking.Webpages are taking minutes, images...

Why Am I Unable to Give Kudos?

Suddenly, for some reason, I can no longer give kudos. I have checked my settings but can't see anything that would have affected this. Can anyone help?

l Online order not going through

I've tried all day to try and buy a oneplus off the website but get to the stage where i enter my card details and it gives me an error and reloads the same page for me to enter my card details.There is no issue with my card, I've call amex who have ...

I did not receive a battery charger with my phone why is not included?

No battery with my order?