Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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iPad Pro Contracts - Always OOS

Is it normal for the iPad Pro's to be out of stock constantly for the lower Gb? It was in stock when I was making plans for my upgrade and now it's only ever the 256Gb one, which is not the one I'm after. Hoping it becomes available sharpish!

Anonymous by Not applicable
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Feedback

I really cannot find anywhere to give feedback so I am going to give this a go.After receiving a text saying that my contract was up for renewal I thought I would check this out on my 02 as thought this couldn’t be right. I checked this and 02 were o...

Anonymous by Not applicable
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Very good customer service

Hello, I just wanted to leave some positive feedback for one of your staff who gave me a call back regarding setting up a new contract and upgrading numbers. His name was Mark Collier and he called from Telefonica. He was extremely helpful, honest an...

Anonymous by Not applicable
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Poor Reception

I have very poor reception on my iphone 6 (1-2 bars) & have tried everything to have it improved - new sim card, re-setting &&&& but without success. Can anybody offer any help or advice before I depart from o2, please?

Anonymous by Not applicable
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Dbrand

https://dbrand.com/skins/how-to-apply/lg-g6 So I'm thinking about this kit. Any opinions. It comes with many design variations, Not sure about the durability however it certainly makes your phone stand out.

anticpated by Level 30: Meditator
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Disgustingly poor customer service by O2

O2 originally overcharged my account by a few hundred pounds due to their error with overseas charges. About 6 weeks ago they apologised, identified the error and said it would be rectified "within 48 hours". I have since contacted them at least 12 t...

Anonymous by Not applicable
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Rubbish 4G Speeds

Has anyone else noticed ridiculously slow 4G speeds in central London? This has been ongoing for a few months now, basically since I have been upgraded to a 20GB data p/m plan which raises the question of being throttled by the network. The first two...

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Anonymous by Not applicable
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Are 02 really that lazy

Despite not being available for a number of years, if you put into google send a free text from 02 it brings you up with an 02 faq page telling you to log in etc. come on o2 stop being lazy and archive this will you, or at least change the page to sa...

Anonymous by Not applicable
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  • 22 replies
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