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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34642 Views
  • 45 replies
  • 6 kudos

Web site so slow

Why is the web site so slow. Each month I spend an average of 11 minutes just accessing our invoice this is the time taken from start to finish. If I had to do this for all our business invoices I would go mad.

Anonymous by Not applicable
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  • 9 replies
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Resolved! Delivery cancelled but not cancelled?

Yesterday I placed an order online, but about an hour later I phoned to cancel it. The man I spoke to said the money will be back in my account within 3-5 working days. This morning I received a text message saying the item I ordered will be delivere...

Anonymous by Not applicable
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  • 11 replies
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Staff Incompetence

Just thought I'd share the total incometence I just experienced from an O2 advisor. Feel free to have a read. The incompetence of the first guy I spoke to amused and shocked me all at the same time: General Information Chat Start Time Oct 17 2016, 11...

Anonymous by Not applicable
  • 2127 Views
  • 4 replies
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Complaint

Could someone please tell me what the email address is for the CEO thanks

Anonymous by Not applicable
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  • 5 replies
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Resolved! phone returned for repair

I had a problem with my LG G4 and it was sent back for repair, I received an email whilst in the shop saying it was sent for repair and will be notified when they receive it but I have heard nothing since and the tracking site is unavailable. How do ...

Anonymous by Not applicable
  • 1309 Views
  • 2 replies
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Brilliant member of staff at the payment team

I would like to say i have been under so much stress the past few days not knowing which way to turn but , after i spoke on the phone to Daniel who was unaware of my distress i felt so at ease. What a brilliant and professional attitude he had, aswel...

Anonymous by Not applicable
  • 2325 Views
  • 4 replies
  • 1 kudos

Resolved! Retrieving pics ??

Hi folks,I took my phone back to factory settings & now i have lost all my pics in the gallery.Is there any way to retrieving them ??Thanks

Anonymous by Not applicable
  • 3726 Views
  • 9 replies
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Resolved! wrong details

My O2 account is showing that I use a Samsung phone, but I am using an IPhone 5s. The O2 guru was going to change the details but nothing has changed. How do I do this?

Anonymous by Not applicable
  • 2330 Views
  • 6 replies
  • 0 kudos