General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

OOh - 02 let me down this time re lost property

Hi hope you are having fun in the warm weather if its down your way.I'm sorry to say this is shock surprise re 02 shops.Warning do not leave your purse, passport, tablet, money, phone , papers, mortgage paaperwork, or anything at all in 02 shops. If ...

Discussions about O2 and age verification

Just received a text from TPTB saying I need to confirm I'm over 18 to view adult material. Until then, it'll remain blocked on my phone. I don't have a credit card so I'll need to do this in store. Just wondering, I have no particular desire to view...

Telefonica victim in this mass ransomware hack!

Any details on what's affected with this? I've just read on sky news that Telefonica were a victim along with the NHS Worrying thought!

Deposit Refund

Hello. I did a contract with O2 in December. I paid 200 pounds for deposit and I ask to O2 for refund this deposit on 14 April. Today 05/05/17 I still waiting for my deposit back.They told me it will appear in my bank account in 10 working days and 1...

Resolved! 075378 number range

Hi. Could anyone confirm if numbers Starting 075378 (originating from the 3 network) are included in bundled minutes on o2 payandgo /contracts or charged extra /separately

O2 fraud department number

Hi all other O2 users,I have just received my monthly bill to find that I have been charged by O2 to contact their fraud department on the number given to me because it is an 084 number. I have just organised a refund but it is outrageous that O2 giv...

Galaxy S8 advert

If you haven't already, check out this Galaxy S8 advert that's currently airing in the UKhttps://youtu.be/mKSVpOwB_jUI think it's brilliant! Probably one the best phone based adverts I've ever seen. What do you guys think?

O2 website has a bad design: TOP MENU annoying features

The O2 website has a bad design: When hoovering the mouse pointer OVER THE TOP MENU, the sub-menu appears but it doesn't dissapear when the mouse points somewhere else, what it is very annoying and makes it difficult to navigate.

02 Billing Error - overcharging

I am looking for any other users who have been overcharged due to a network error when travelling abroad.I am working with the UK Ombudsman and need other account holders to make a legal case against 02. My issue was travelling to china and hong kond...

Is this a little misleading on the O2 Roaming?

I get a text while I am in the USA"Get all the data, minutes and texts you need while you’re away with O2 Travel. Pay just £1.99 a day in Europe, £3.99 a day in Turkey and £4.99 a day outside Europe. And you’ll only be charged for the days you use it...