O2 website Header page change - feedback needed (part 2)
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on 01-11-2017 14:42
Hello guys
We are sure you have already noticed that we have a new Global navigation test today.
It might take a bit of getting used to the new navigation, but please bear with it, and keep your feedback coming!!
Test details
- This test is expected to launch on the 1st November and run for some weeks.
- The test will run on Desktop, Tablet and Mobile.
Why?
A new navigation design should simplify the customer journey. The key changes are colours & icons.
Please note that the method that we are using to test this new navigation is called AB split testing, where 50% of the customers will see the original navigation and 50% will see a new one. When someone visits our site, they are randomly assigned either the old or new navigation, which is why some customers will see the new navigation and some will not. The reason why we AB split test is to robustly measure the impact the new navigation is having on customers and make sure that we are making a change that is having a positive impact on our customer experience.
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on 01-11-2017 14:49
Bit confusing!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 01-11-2017 14:55
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on 01-11-2017 14:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-11-2017 14:59
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on 01-11-2017 14:59
Any feedback to share?
I do love that the community is promoted better!
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on 01-11-2017 15:06
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on 01-11-2017 15:06
Let me try it for a while first.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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01-11-2017 15:45 - edited 01-11-2017 15:46
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01-11-2017 15:45 - edited 01-11-2017 15:46
Of course!! Take all the time you need and let us know
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on 01-11-2017 16:05
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on 01-11-2017 16:05
No change on mobile 📱 for me, I'll try later on the tablet and request desk top view.
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on 01-11-2017 17:27
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on 01-11-2017 19:10
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on 01-11-2017 19:10
I experienced the change on PC last time round and didn't like it one bit...however thankfully phone and PC are showing vastly superior old header.
So I can only be pleased that this time, I wasn't one of the 'randoms'...
Veritas Numquam Perit

on 01-11-2017 19:30
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on 01-11-2017 19:30
No change for me but I’ll keep checking

