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Posts: 84,046
Topics: 580
Registered: ‎04-01-2009

Re: O2 Website - MY O2 Page Down

All fine with mine no matter which way I sign in so it must only affect individual accounts

Posts: 99,090
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Registered: ‎14-01-2013

Re: O2 Website - MY O2 Page Down

[ Edited ]

@MI5 wrote:

Must only be individual accounts or browsers then as mine is working fine on Chrome.


@MI5  It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.

However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @mm7000gb though not sure what browser he is using?

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Posts: 115,735
Topics: 571
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down


@Cleoriff wrote:

@MI5 wrote:

Must only be individual accounts or browsers then as mine is working fine on Chrome.


@MI5  It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.

However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @mm7000gb though not sure what browser he is using?


OK, so yours was browser fart (not getting as far as a handshake with O2 servers).

@Mi-Amigo and @mm7000gb is a different issue as they are attempting a handshake with O2 servers and are being denied.

This can sometimes be corrected by clicking the padlock in front of the URL and go to site settings. On the page that opens up, select "clear data" then "reset permissions".

If the browser is sending corrupted data, that will fix it. If not, it's an issue at O2.

I would also try an alternate link to login https://accounts.o2.co.uk/signin

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 14,041
Topics: 341
Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down

[ Edited ]

Thank you for advice @MI5 

Followed it but problem is not resolved still showing error etc...

As to link you gave -

Entered my password, accepted, showed my O2 account number

but when click on it [which usually shows info] "error" message comes up

So it is an O2 issue.

@TheresaV - any further news of when this going to be fixed? Thanks

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Posts: 673
Registered: ‎10-08-2020

Re: O2 Website - MY O2 Page Down

Hello everyone @Mi-Amigo @mm7000gb @MI5 @Cleoriff @jonsie 

 

Thanks for your messages. We currently can't find an issue but I will private message those of you who have a problem to get your personal details to check this individually! 

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Posts: 14,041
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Registered: ‎13-02-2019

Re: O2 Website - MY O2 Page Down


@TheresaV wrote:

Hello everyone @Mi-Amigo @mm7000gb @MI5 @Cleoriff @jonsie 

 

Thanks for your messages. We currently can't find an issue but I will private message those of you who have a problem to get your personal details to check this individually! 


Thanks @TheresaV much appreciated.

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Posts: 6,877
Registered: ‎26-03-2014

Re: O2 Website - MY O2 Page Down

[ Edited ]

@MI5 wrote:

@Cleoriff wrote:

@MI5 wrote:

Must only be individual accounts or browsers then as mine is working fine on Chrome.


@MI5  It is, just tried Chrome on PC and got in immediately. Signed in fine and My O2 working.

However @Mi-Amigo is on Chrome and he is getting an error message when attempting to sign in (as is @mm7000gb though not sure what browser he is using?


OK, so yours was browser fart (not getting as far as a handshake with O2 servers).

@Mi-Amigo and @mm7000gb is a different issue as they are attempting a handshake with O2 servers and are being denied.

This can sometimes be corrected by clicking the padlock in front of the URL and go to site settings. On the page that opens up, select "clear data" then "reset permissions".

If the browser is sending corrupted data, that will fix it. If not, it's an issue at O2.

I would also try an alternate link to login https://accounts.o2.co.uk/signin


Not had an issue with signing in, but the link above got me on to the bill details page straight away so ta for that @MI5 !!

 

 

Edited to add - that was on Microsoft Edge, not tried Chrome/FireFox.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 178
Topics: 14
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@MI5 I use windows and edge on all devices, it's an odd error to get for just one specific page. Usually if I see "The connection was reset"  error at any time on my PC I have lost connection to the internet completley and need to restart. Never had this problem on just one page before.

As you can see from the bottom pic I am signed in:WP_20210218_15_35_10_Pro.jpg

WP_20210218_15_34_01_Pro.jpg

Posts: 115,735
Topics: 571
Registered: ‎04-04-2012

Re: O2 Website - MY O2 Page Down

@mm7000gb 

Have you tried signing out (top right) then accessed via the direct link I posted above?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 178
Topics: 14
Registered: ‎29-09-2016

Re: O2 Website - MY O2 Page Down

@MI5 Yes I have tried your link, but it's just the same frowning2