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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories! smiling

 

Martin, Marjo and Emilie 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Some great feedback from @richardwt about the guys over at the Newton Abbot O2 Store!

 

Screen Shot 2018-10-23 at 11.26.40.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

@yarders left some kind words about customer services! 

 

Screen Shot 2018-10-23 at 11.28.31.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Go Cape Town!! Thanks @darrengf and @Melbox1

 

Screen Shot 2018-10-23 at 11.30.15.png

 

Screen Shot 2018-10-23 at 11.30.27.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Great job Taz in the Bullring O2 Store! Thanks for the feedback @MiniQuinny

 

Screen Shot 2018-10-23 at 11.32.22.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

A shout out for Live Chat! Thanks for sharing @liggerz87

 

Screen Shot 2018-10-23 at 11.36.08.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Thanks @Glory1 for sharing some lovely feedback for the Business Customer Service team!

 

Screen Shot 2018-05-24 at 12.37.14.png

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: O2 Customer Service/Live Chat positive feedback archive!

Some really nice words from @Stevemakk for Deborah in the Business Customer Service team!

Screen Shot 2018-05-25 at 12.28.15.png

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 4,871
Registered: ‎23-07-2014

Re: O2 Customer Service/Live Chat positive feedback archive!

[ Edited ]

Awesome work by Jamaine from the customer services team! Thanks for the feedback  @Danniella!

 

Screen Shot 2018-05-31 at 10.57.13.png

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: O2 Customer Service/Live Chat positive feedback archive!

@Ellyan shared some great feedback for the Pay as you go team with us smile

 

Screen Shot 2018-06-04 at 09.19.34.png

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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