Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎20-09-2018

Network Issues - Missed shift

Hi O2,

Unfortunately due to today’s network issues I was unable to fulfill my deliveroo shift, resulting in a loss of earnings.

As a student this is a substantial amount of money for me with possible reprocussions.

Will I be compensated / credit for a loss of earnings?

Thank you
Highlighted
Anonymous
Posts: 0

Re: Network Issues - Missed shift

@Alistair101 No you won’t be compensated & it’s not O2’s fault you missed a shift 

Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Network Issues - Missed shift


@Alistair101 wrote:
Hi O2,

Unfortunately due to today’s network issues I was unable to fulfill my deliveroo shift, resulting in a loss of earnings.

As a student this is a substantial amount of money for me with possible reprocussions.

Will I be compensated / credit for a loss of earnings?

Thank you

This isn't O2 you are talking to, its a community forum. All services are being restored now so I doubt you will get anything for 1 day https://status.o2.co.uk/

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Network Issues - Missed shift

@Alistair101 This is not O2. Chances of you receiving any considerable compensation are slim. 32 million customers lost service today, which is now partially back up. https://status.o2.co.uk/

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 46: Trendy
Posts: 5,693
Registered: ‎26-03-2014

Re: Network Issues - Missed shift

You can ask but there is no guarantee...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Posts: 101,989
Topics: 550
Registered: ‎04-04-2012

Re: Network Issues - Missed shift

Are you on a business contract if using your phone for business purposes?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 29: Intuitive
Posts: 1,263
Registered: ‎04-04-2012

Re: Network Issues - Missed shift

[ Edited ]

Nope, and as your are using a personal contract for business purposes, you might be found in breach of contract yourself. (I think you are classed as self employed) and owe can terminate your contract and still charge you for the contract term.... 

 

Also as deliveroo cant guarantee you work, as its zero hours and gig then you cant determine if you would or wouldnt have made any money and nor can deliveroo

Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Highlighted
Moderator
Posts: 52
Registered: ‎28-09-2018

Re: Network Issues - Missed shift

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.