Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I just wanted to flag this suspected fraud which happened to me last week: I am an O2 customer and this week was contacted by O2 to say that my phone and contract were being upgraded even though I had not requested this. An unordered brand new iPhone...
Hi everyone,O2 always welcomes customer feedback on its products and services, as we want to know what aspects are going well and also what you think could be improved and how. There's a lot of feedback on Customer Service here on the community that ...
Just wanted to know if anyone is having the same problem as me?I use Gmail for this forum only. I use btinternet for any other emails.Yesterday and the day before I realised some emails from this forum weren't coming into my inbox......and when they ...
Here's an interesting article I read this morning, about O2 to sell all phones unlocked by mid-August. https://www.mirror.co.uk/tech/o2-announces-big-changes-phone-12912141 What's the lowdown, @Martin-O2?
Hello, I have been a customer of yours for some time after a friend convinced me to switch from EE. This has been one of the worst decisions I have made. As anyone - I use my phone every single day and when there is an issue, there is noting more inc...
Why is O2 charging me nearly £200 more for my new iphone Max? Apple costs £1449 O2 £1623.99p!!! Just upgraded under free upgrade plan but now reading through the documentation I see are supposedly offering me my upgrade interest free, great but then ...
I am currently on a SIM only plan, and looking to upgrade to a new phone. The device and airtime costs are supposely separate, but when i compare a SIM only deal to the same airtime deal with a phone, the plan costs are £7/month more for the exact sa...
Do not use o2 recycle! After not realising they had text (due to the flurry of o2 texts last week about receiving a new phone, surveys, maintenance in our area, etc) they have paid out £64 and informed me I can no longer get my phone back. Firstly, w...
Misleading Pay monthly Phone Contracts Prices I was looking to upgrade today, and started browsing the O2 Store and shop around with different phones and tariffs, and noticed a really weird thing about the airtime plan prices for different phones. I ...
Very disappointed to find out that Jersey calls are not included in my International Bolt-On. How can that be right?
