General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

About the problem everybody had

I was left with no data I couldn't even make any calls or text my sister in law was left with no data she couldn't even make and calls or text we should both be in tilted to some kind of compensation towards the problems from yesterday

Network problem yesterday

Hi I was just wondering if there is compensation for pay as you go customers after the issue yesterday

To all the naysayers

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage. https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-outage Kudos to o2 for...

Service issues

After yesterday's issues I've not heard a single thing about compensation in any way I have 3 02 contracts affected. Is it that o2 thinks it will blow over and go away or is it that o2 will be in contact about compensation?

Network problems.

I know anything can come across problems and faults, I do not watch television so i did not know about the problems that was occurring until i found out no one could get a hold of me, My father is unwell and i help care for him and i missed a very im...

Internet down

My internet has been down all day yesterday and today I have been on the customer care line for one and a half hours still no answer I’ve tried online to speak to someone with no response just wondering how long it will take them

No service

Due to yesterdays no service issue I’ve lost out on a days work£150! Is there any way to get any of that back! Will complaining do it!

Text messages not delivering

I cannot send people text messages as they won’t deliver. This has been happening since yesterday

Refund due to technical issues

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our ...

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....