Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Resolved! Signal poor

Last month O2 txt to say they were working in the area and when finished the signal would be much better... Not! Still only G level and often none at all!! In PH2 area, anyone know what the story is?

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Kudos missing

If a thread is missing or deleted do we lose the Kudos from it?I gained 4 yesterday on a thread & now I have not got them

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

Shared Data

I recently switched to using shared data on my phone, thinking this might be a good idea for my family as we have four iPhones on one account. I should have researched it a bit more first, and ended switching my phone from a SIM only £15 a month cont...

antonypg by Level 2: Apprentice
  • 4 replies
  • 0 kudos

I made a contract with sharer plan but It wasn't

Today, I've been twice times to been O2 Store, called forth times to costumer service. I don't get why my contract is not sharer plan. I heard in the store, I made a sharer plan but when I call to the costumer service they told me, I didn't joined sh...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Security weakness in O2 site

Something I noticed at the weekend when I tried to log on to O2, and it also happened earlier. I don't have a screenshot, but Firefox failed to connect to O2, bringing up an error page with a message about "incompatible protocol". Strangely, it's not...

Anonymous by Not applicable
  • 12 replies
  • 3 kudos

Resolved! O2 Sold my number

I got my phone on a 2 year contract, I had hardly any spam calls and no spam texts, now I have recently paid my phone off and decided just to pay the tariff and continue using the device. Within days I was recieving 1-2 phone calls from all over the ...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Replacement

Not sure if I took out insurance on my iPhone 6, but dropped it today and broke the screen ( I know I'm the idiot without a protective case). Only had it few months. Is it covered by any warranty at all.

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

30 Minute wait to answer a call.

Well Done, O2. You have just provided me with another reason to change service providers! I called 202, to get an automated reply along the lines of "We have more than a 30 minute wait to answer your call, so we may not be able to answer before the s...

Anonymous by Not applicable
  • 24 replies
  • 0 kudos

Customer Service (cough cough)

If anyone has an hour or so to spare or is totally bored please feel free to read the four emails I have sent the complaints department in respect to my ongoing issue with trying to get one single handset delivered! (I still do not have it)I AM STILL...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos