General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

VAT on Device Plan

I have a Device Plan for my iPhone 7 at £25 a month. Is there VAT in that amount that my company can claim back? O2 Live Chat say no VAT is charged. This means my Co would have been a lot better off asking me to buy the phone outright where the VAT i...

Throttlegate / Batterygate update

Watch HERE on by default.. typical

Family or sharer plans

Hi, We have 4 people in the fmaily all with 02 phonesjust wondered what the best thing to do is - go onto a family plan or sharer plan? 2 Phones are out of contract and 2 are in contract currently. Thanks Neil

Ghost in my mobile logging onto O2

Great difficulty in signing in to O2 on my Xperia LI This happed before with my Lumia 640 & 650It's to do with my Security Question, answer was input in town's O2 shop probably when I first went over to a smartphone ... I reckon it was input incorrec...

Digital Virgo - Subscription issue

I have been getting text notifications from a company called Digital Virgo. I then logged onto my O2 account to find that they have been charging me £4.50 a week for a long time. I know there have been posts on here previously BUT I wanted to give so...

Careers link pointing to domain no longer under O2/Telefonica control

@Martin-O2@Marjo@EmilieT Sorry for the mass mention but you probably want to let the site developers know ASAP the Careers link in the page footer links to http://www.telefonicaando2careers.com but this brings up a page of ads suggesting someone hasn...

Wireless fast charger on pixel 3 xl

Hi just wondered if there ate any other fast charging wireless stands for pixel 3 xl. Not the expensive one but any others?

Calls from the UK to EU country

I received my bill for October 2018 airtime with extra charge for one call of 60 min for £81.60 to an EU country from the UK. I accept my fault for not checking that those calls would not come out of my tariff allowance (although if I was in an EU co...

Huawei Mate 20 Pro

.. with Reverse Wireless Charging. Watch HERE Now that’s impressive.. and the camera setup looks fab too! (forget to mention the 40w power brick to charge the phone to 70% in 30 minutes!!!)

OnePlus 6T

Hi everyone. I currently have a OnePlus 3T and am due an upgrade in a 3 months, although I'm on refresh so could take advantage of the "we'll pay off the remainder of your device plan if you upgrade" offer that seems to be available at the moment. I ...