General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Tower down?

Any reason Why I can't get Internet here in Girvan South Ayrshire? I have to rely on WiFi constantly. Not good when I'm trying to run a business.

Nowhere else to turn...desperate for help.

Need help I have tried contacting o2 on the phone and on live chat about my bad finance. Due to the bad finance o2 had reported the phone as lost or stolen through mobicode because it was not paid off yet. However I have now paid the entire contract ...

3G/4G service

I have concerns regarding this as I live on the Isle of Skye and currently AGAIN in portree have NO 3G connection and for large parts of the south end of the island don’t even have GPRS,also can’t always be guaranteed to get a Wi-fi connection..........

O2 Outbound Team for upgrade

Hi all, I'm due an upgrade in 2 months on my iPhone 6S and have been in contact with the Customer Service Upgrades team through the 202 number. I've had 3 conversations with the Customer Service Advisors on the telephone to have a conversation about ...

O2 are going downhill

As the title says. O2 need to rethink this move & strategy. It’s beyond despicable. People who use these services will lose out massively with no suitable alternative or apology or warning. Customers will leave you in droves. I am only with you still...

Have you paid more than you should , like me

After all of the media coverage about mobile phone users paying more than they should after going beyond the initial contract term I thought that I should look at my contract date. It turned out that my contract run out nearly 8 months ago , and yet ...

Does 02 have sales or promotions

HiAs some of you know Ive had trouble setting up a tablet (not 02s) . 02 staff are saying that they could help me better if I bought an 02 model. The one I saw was expensive ! 02 has a point , maybe one day . Do 02 have sales or promotions I can look...

Mobile Companies Overcharging Customers

Just read a report on the BBC Red Button service that Vodafone, EE and Three are continuing to charge customers for their mobile phones even after the cost of the handset has been paid off.Citizens Advice found that customers who didn't take out a ne...

Customer service is diabolical

I have never in all my years with o2 experienced such shocking customer service!I went abroad and was entered into o2 travel and was charged over £50 more than I actually used!! I rang up and spoke with a manager over 3 weeks ago who said that this w...

Community next?

So we have seen over the last month that Telefonica are cutting costs quite severely, in my opinion they are now out to make up the drastic shortfall in profits reduced very substantially by the new EU roaming legislation.Three apps designed to save ...