Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42262 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34212 Views
  • 45 replies
  • 6 kudos

DO NOT GET 02 INSURANCE *CANCELLING CONTRACT*

Lost phone EIGHT days ago (Weds 11th Oct).. Claim form faxed and received by o2 Insure the same day.. Had my claim finally reviewed a week later (Weds 18th Oct) by the o2 Insure team whom one (very cocky) staff member said “We do need a break and a r...

Anonymous by Not applicable
  • 5284 Views
  • 12 replies
  • 0 kudos

Monthly contract

When my iPhone stopped working I went to the O2 store - it was under a year old. Bought under a new phone contract. When it was sent off for repair it was decided, by them, to replace - deemed a phone fault. It was replaced by a refurbished model. Is...

HB44 by Level 1: Joiner
  • 1763 Views
  • 8 replies
  • 0 kudos

My O2 app - widget

On android what about a widget to display at least remaining data or data used, whichever you prefer.

Aln by Level 1: Joiner
  • 2683 Views
  • 5 replies
  • 2 kudos

O2 charges calling Europe

Just been charged £44 calling someone in Spain from my mobile to advise them their Father had died. It was a 27 minute call.i thought the recent European Union directive had stopped these high costs, not with O2 it would appear, £1.55 per minute inc ...

O2 Web pages feedback

Ok. So I don’t know if this has been mentioned before. as some of you will know, o2 website can show incorrect or broken links, incorrect information and much more.Also be great to have the pages rated too. I.e. was this article useful ? so on each p...

darrengf by Level 28: Ingenious
  • 1569 Views
  • 6 replies
  • 1 kudos

Your feedback on Unread Posts and PMs page

Hi everyone, how's your week going? Thanks a lot earlier for providing your thoughts on how you use the forum search page as well as the profile and settings pages as part of the forum platform improvement work we're doing this year. We have made the...

Marjo by Former Staff
  • 7711 Views
  • 53 replies
  • 0 kudos

Customer Service experiences: O2 Shops

Hi guys, One of my objectives in early 2015 is to collate any experiences and observations from the community in regards to O2's customer service. It comes in many forms in any large company such as O2, so I'll create a thread for a number of ways to...

O2 CS.jpg
Toby by Former Staff
  • 5617 Views
  • 20 replies
  • 0 kudos

4G in Spain

Just a quickie. I was in Spain last week for 4 days. I must say that it was a fantastic change to go to a country outside of the U.K and get really good 4G coverage absolutely everywhere. See that's what happens when you go to Telefonica's home terri...

jezza1234 by Level 12: Nimble
  • 1921 Views
  • 8 replies
  • 2 kudos

Awful signal stregnth in Manchester City

Why is the data speed in Manchester City center so bad STILL??? It’s been like 12 months now!? When you mark it with o2 they say they are working on the problem. But still nothing!? Once my contract is done this year I will not be renewing with this ...

Dajk by Level 1: Joiner
  • 1338 Views
  • 4 replies
  • 0 kudos