General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Netflix Offer

Bit mis leading to advertise most phones with Netflix offer, only to find out 2 weeks later it is depening on the tariff only and not the phone. 500mb contract does not qualify. A bit like buying a plane ticket and finding out the advertised price is...

4G in germany

I have been travelling around Northern Europe and has no trouble with mobile data in Scandinavia but in Germany it has been very bad. When my phone (iPhonesX) shows 4G, that means data doesn’t work or only extremely slowly. When it showed 3 G then it...

3G & 4G signal issues in Canary Wharf London

Hi All, Does anyone else suffer from terrible voice and data quality in CW London (E14) ? I can be stood in the middle of any open space or indoors on the 40th floor of one of the towers by a window with no signal. I literally show 2 bars of "E" on m...

O2 deposit

Hi I've recently took out a contract with O2 and had to pay a deposit as I've been working abroad for a few years, (fair enough).I was told that the deposit would be refunded back to my bank account after the 3rd payment was successfully made, (which...

Any help with passing this on

On Tuesday evening my S7 edge died on me, unable to charge, would't switch back on etc. I spoke to the team on Twitter regards it and advised me to go to live chat, little did I know it was the person on there I was talking to was the one from twitte...

Cell Standby high battery usage Oreo

So i downloaded the Oreo OTA update on my S7 a few week back. All was well, or so i thought. Seems there is a strange bug within Oreo that is causing the cell standby to use an abnormally large amount of battery. Today for example mine is up to 20% a...

O2 4G roaming portugal

Hi there. I am happy to share that 4G roaming in Portugal using the (altice) meo network was very good. Speeds were consistent and coverage was overall good. The only issues I had were:After a phone call when the phone changes to 3G, it often wouldn’...

O2 sales Team

I keep getting phone calls from O2 to ask me if I want a deal. I keep telling them both my wife and I already have O2 accounts. Then they keep ringing back and when I said I wasn’t interested and didn’t want anymore call the the response was not be s...

Oneplus 6 monthly contract cost

Hi all, does anyone know the reasoning of the pay monthly tariff cosst of the Oneplus 6? I don't want to go higher than £50 per month and I can't afford to pay a big up front cost. So for £19.99 upfront I'll end up paying £46 per month for unlimited ...

O2 Ask - removing calls and SMS

Just got this text message from O2 saying that the two actually useful features of Ask are going.. Are you serious, O2?