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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42281 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34227 Views
  • 45 replies
  • 6 kudos

network fault for 5 weeks! O2 refusing to fixit!!

Help!! O2 is just not interested in repairing a fault! I have tried everything but just can't get ant sense. I have spent hours reporting problems on the phone apps and web chats all to no avail! Seem they are just not going to bother! For 5 weeks no...

web top up

I have not used my phone yet, I have got a pay and go sim. I have tried to top it up on line three times now and it will not top up, it just keeps coming up with broken please try again later. it is starting to do my head in now, can someone sort thi...

Anonymous by Not applicable
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  • 7 replies
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Accepted Solutions

Hey guys, As I'm sure your all aware we have a lot of people come to the O2 community looking for help and advice on various subjects ranging from major hardware faults to simple settings queries. In order to help people find the right answer to thei...

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Martin-O2 by Former Staff
  • 7561 Views
  • 36 replies
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Tariffs and Upgrades

Hi, I am frustrated here. I have been with O2 for many years. But when I want to upgrade my phone, I get offered lowsy expensive tariffs compared to a new customer. That's a slap in the face for loyalty isn't it? The best companies are offering exist...

Dartmoor by Level 1: Joiner
  • 2132 Views
  • 8 replies
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feedback

i found it really hard to leave positive feedback today... i changed contract from o2 to another o2 contract and wanted to keep my number something i read online was a real pain. however after a short phone call with a very professional and truely lo...

yarders by Level 1: Joiner
  • 6877 Views
  • 15 replies
  • 4 kudos

The O2 guide to premium SMS numbers

Hey everyone, O2 have created a series of video guides that cover some of the issues and questions faced by their customers. We're sharing these guides on the Community so you have a visual aid to point other members too if they need information on o...

Martin-O2 by Former Staff
  • 20040 Views
  • 15 replies
  • 3 kudos

disconnected numbers recycled

Disconnected numbers are gone forever, someone on this forum has claimed.Well, if that is true, why is it they can be assigned to a new customer randomly, but they cannot be requested as a number change? It's clearly something that *could* be changed...

I'm not surprised that MS....

....have basically canned Windows 10 mobile. Got a pre-loved Nokia Lumia 635, Windows 8.1, unlocked and factory reset it. That was around 5pm : Ran various updates and set up security, email and so on, deleted the (limited) bloatware; but found ironi...

Anonymous by Not applicable
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  • 4 replies
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