General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

disappointed

seriously fed up with O2. I changed my address on the account last year, so this weekend order a new handset and they send it to my previous address even after I highlighted the new address So after contacting support who basically called me a liar I...

If you want to keep the same number you have

02 is an excellent network.my scenario was my old chip snapped into two so I bought a new sim and i find it a hassle to change numbers as you have to inform everyone so I rang 02 and they picked up within 2 minutes you don’t even have to wait for lon...

Emailing O2

Just to let you know that O2 do NOT have an email address anymore. I wanted to email them with a complaint i had and had to turn to the Community to ask anybody how to send an email to them . The few answers i did get i tried but ended up nowhere. I ...

Costs of calls to mainland europe even though by european law you should apply same charges?

Hi, I have just reviewed my pay monthly charge on O2 and believe a charge for 64 quid for a 56 minute call to germany, when I am on a zero rated tariff for calls made from europe to here, surely is illegal under european law, as we are still members ...

Nafisa - Fantastic Customer Service

I don't normally do this but feel compelled to send feedback to say what excellent service I have received from Nafisa today. Very informative, polite, great customer service and a credit to the company.

International Favourites fiasco

As we all know O2 has taken upon themselves to discontinue international favourites and TUgo add ons. They sent a text some time ago saying international favourites will end but will work until end of November.2 days ago my add on stopped working. I ...

Bad customer service

Order a new product and same old 02 total crap service thought I would come back to them after 4 years since I moved to another provider and same old site security issue with emails and keeping all contracts together and being easy, boy was I wrong i...

Galaxy note8

Im bit peeved really i got the samsung galaxy 8plus few months bach and straight away they offer a galaxy note 8 with free screen replacement hows that treating customers fairly i dropped my new phone accidentely and i have to pay for mine fixing yes...

fraudulent activity

I reported to o2 about 3 weeks ago that I had been a victim of fraud and was told that once my account had been passed onto a investigations officer that someone would give me a call to go into more details in relation to this but unfortunately no on...

Data Roaming Quality in USA

I tried to use data while visiting the States 3 weeks ago, but there was almost zero data. With O2 Travel on and data roaming switched on in my device settings menu, I expected to be able to use my mobile apps and surf the Internet while in the US, b...