General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Spam Calls on My O2 Phone

Hi Guys Some general feedback to O2 senior executives... There's been a huge increase in "spam calls" from fraudsters, claims management companies and suchlike coming through on my phone recently. (I am registered with the telephone preference servic...

Delayed Service Improvements - Sometimes out of O2's hands

Mobile phone reception here in relatively flat, rural south Suffolk is patchy. O2's coverage checker states that for my location, 2G is good indoors and 4G is OK out of doors. That may be the case but to have an intelligible call in the house, I need...

Loyalty discount

Hi just wondered if i changed my pay monthly tariff would i lose my loyalty discount ?

Recent international roaming experience

I’ve just returned from a week in Thailand and because I still can’t unlock my iPhone 8 - otherwise I’d have used a local sim - I decided to try the 4.99 a day thing. Oh. My. God.Whilst they’ve addressed the 3G service in the Eu and given us whoopety...

Ariel Direct

Hi, has anyone had any dealings with Ariel Direct. they contacted me saying that the were working with O2, and they could give me a discount, and regular tariff. i agreed, but now they are taking money directly from my account, which is in excess of ...

Ooh look O2 doing something

https://www.theregister.co.uk/2018/02/22/o2_jumps_on_5g_bandwagon/

Factory reset doesnt delete data

"The researchers tested a range of second-hand Android devices running Android versions from Android 2.3 to Android 4.3 and found that in all cases they were able to recover account tokens – which are used to authenticate you once a password is enter...

Calls to Ireland

Why is it that O2 charge so much for calls to Ireland (both landline and mobiles are rising to £1 pm) for pay monthly customers, when there is a pay as you go option that only charges 1p pm. This is a crazy approach and really punishes loyal customer...

02 Priority Competitions

Has anyone else had any issues with 02 priority competitions.I received a call last year from 02 Priority telling me I had won Ed Sheeran tickets for June 2018 in Newcastle. They took my email address and said I would be sent further information. I h...

Is o2 going out of business

Hi I have just seen on trust pilot alot if bad reviews of o2 and really bad ones, one even mentioned that is obvious thst o2 are going out of business, I have no issues with o2 and I know every company has problems, but on the whole o2 I have found i...

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