Live chat

Catherine · ‎10-12-2018

I am hard of hearing,and cant hear when i call people , live chat is the only way i can speak to o2 can anyone please tell me if the live chat will be working soon ? Thanks

Anonymous · ‎10-12-2018

@Catherine Try using a different browser or delete your cache

Cleoriff · ‎10-12-2018

@Catherine

A lot of people are having problems with Live chat since the network went down last week.

You could keep trying, or maybe we could help here (as long as it's nothing to do with your account?)

Welcome to the forum by the way

Veritas Numquam Perit

EmilieT · ‎12-12-2018

Hi @Catherine, how are you getting on with this? Going forward there are some options on this page that you might find helpful as well

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

DavyWavy · ‎12-12-2018

I'm currently paying for two phones. One phone didn't arrive via courier...it got lost. I went to the shop 'cos I needed one pronto. O2 promised to cancel one and refund the momney. They haven't., even though the courier phone, which arrived 3 days lat, went back to them.

I'm paying for a phone which I don't have.

They promised to switch the sim cards within a few hours....my phone would die,...switch sims....get up and running again. That was a week ago. I'm currently paying for two lots of air time...they promised a refund. They haven't.

I've called them and used Live Chat....no further forward. Now I can't get onto Live Chat at all.

Okay, I could cancel my direct debit, buy I have no confidence that O2 will kill the right phone...which I need.

This is a last resort. Any siuggestions gratefully received.

MI5 · ‎12-12-2018

Only customer services can help you @DavyWavy

Keep calling, definitely don't use chat for this and call between 8 and 9am to avoid queues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

DavyWavy · ‎12-12-2018

Thanks. I'll give it another go. Bang goes another hour repeating the same questions.

MI5 · ‎12-12-2018

I feel your pain mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎12-12-2018

Also don’t cancel any direct debits

jonsie · ‎12-12-2018

O2 don't do simple......

As advised, call rather than a frustrating ineffectual chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS