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Level 1: Joiner
Posts: 4
Registered: ‎30-06-2015

Good service should be shared too

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the phone with her and she was handling the call for me, I just had to enter my card details. Extremely happy with this service. Very friendly and cheery tone. Thank you very much for the positive experience.

Level 69: Guiding Light
Posts: 16,537
Registered: ‎31-03-2010

Re: Good service should be shared too

Yes this is a good place to air your feelings. The Community Coordinator @Toby might be able to feed your comments back. This forum mostly deals with negative comments and problems, so a positive response to Customer Service is always good to see.

I DO NOT WORK FOR O2



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Posts: 97,122
Topics: 758
Registered: ‎14-01-2013

Re: Good service should be shared too

I am sure there is more than one Emma working for O2 CS....but I have to say this was the name of the very first advisor that helped me swap from PAYG to Contract. She was based in Glasgow and was absolutely brilliant. I managed via this forum to track her down to offer my sincere thanks.

Pleased you had a great experience @TTLe Smiley Wink

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎30-06-2015

Re: Good service should be shared too

Yes I realised this after I had hung up. Hopefully it gets back to the right person. Not sure what to ask apart from her name, as I have just started doing feedbacks.

Posts: 97,122
Topics: 758
Registered: ‎14-01-2013

Re: Good service should be shared too

The Community Coordinator @Toby will be in touch (via this thread) and will be able to pass on your thanks.

@TTLeSmiley Wink

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Posts: 114,202
Topics: 569
Registered: ‎04-04-2012

Re: Good service should be shared too

Good to hear and thanks for sharing Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 83,221
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Registered: ‎04-01-2009

Re: Good service should be shared too

Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Good service should be shared too

Lovely to hear about this @TTLe

 

If you dont mind, please send me a private message with the rough time this was and your O2 number. That way we can make sure we find and commend the right person Smiley Happy

 

Oh, and welcome to the community!

 

@Cleoriff; Manager now Smiley Wink

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Posts: 97,122
Topics: 758
Registered: ‎14-01-2013

Re: Good service should be shared too


@Toby wrote:

 

 

 

 

 

@Cleoriff; Manager now Smiley Wink


Well good grief...since when?...Oh and congratulations anyway... @Toby Bouncy

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Posts: 83,221
Topics: 577
Registered: ‎04-01-2009

Re: Good service should be shared too


@Cleoriff wrote:

@Toby wrote:

 

 

 

 

 

@Cleoriff; Manager now Smiley Wink


Well good grief...since when?...Oh and congratulations anyway... @Toby Bouncy


I read that won. ...I thought @Cleoriff had been promoted LOL

Ah well, congratulations are the order of the day, well done @Toby