Good service should be shared too

[TTLe]

Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the phone with her and she was handling the call for me, I just had to enter my card details. Extremely happy with this service. Very friendly and cheery tone. Thank you very much for the positive experience.

[Bambino]

Yes this is a good place to air your feelings. The Community Coordinator @Toby might be able to feed your comments back. This forum mostly deals with negative comments and problems, so a positive response to Customer Service is always good to see.

[Cleoriff Level 94: Supreme]

I am sure there is more than one Emma working for O2 CS....but I have to say this was the name of the very first advisor that helped me swap from PAYG to Contract. She was based in Glasgow and was absolutely brilliant. I managed via this forum to track her down to offer my sincere thanks.

Pleased you had a great experience @TTLe

[TTLe]

Yes I realised this after I had hung up. Hopefully it gets back to the right person. Not sure what to ask apart from her name, as I have just started doing feedbacks.

[Cleoriff Level 94: Supreme]

The Community Coordinator @Toby will be in touch (via this thread) and will be able to pass on your thanks.

@TTLe

[MI5 Level 94: Supreme]

Good to hear and thanks for sharing

[jonsie Level 94: Supreme]

Good to see positive threads,  makes a nice change ☺

[Toby]

Lovely to hear about this @TTLe

If you dont mind, please send me a private message with the rough time this was and your O2 number. That way we can make sure we find and commend the right person

Oh, and welcome to the community!

@Cleoriff; Manager now

[Cleoriff Level 94: Supreme]

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@Toby wrote:

@Cleoriff; Manager now

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Well good grief...since when?...Oh and congratulations anyway... @Toby

[jonsie Level 94: Supreme]

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@Cleoriff wrote:

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@Toby wrote:

@Cleoriff; Manager now

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Well good grief...since when?...Oh and congratulations anyway... @Toby

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I read that won. ...I thought @Cleoriff had been promoted 

Ah well, congratulations are the order of the day, well done @Toby