on 30-06-2015 12:55
Not sure if this is the place but I just had a really quick, easy and simple less than 8 minute phone call with a customer service staff Emma. She was prompt and understood my enquiry and was quick to resolve the issue. I had to top up whilst on the phone with her and she was handling the call for me, I just had to enter my card details. Extremely happy with this service. Very friendly and cheery tone. Thank you very much for the positive experience.
on 30-06-2015 12:59
on 30-06-2015 13:03
on 30-06-2015 13:03
I am sure there is more than one Emma working for O2 CS....but I have to say this was the name of the very first advisor that helped me swap from PAYG to Contract. She was based in Glasgow and was absolutely brilliant. I managed via this forum to track her down to offer my sincere thanks.
Pleased you had a great experience @TTLe
Veritas Numquam Perit
on 30-06-2015 13:24
on 30-06-2015 13:24
Yes I realised this after I had hung up. Hopefully it gets back to the right person. Not sure what to ask apart from her name, as I have just started doing feedbacks.
on 30-06-2015 13:29
on 30-06-2015 13:29
on 30-06-2015 14:22
on 30-06-2015 14:22
on 30-06-2015 14:37
on 30-06-2015 14:37
Good to see positive threads, makes a nice change ☺
on 30-06-2015 14:44
Lovely to hear about this @TTLe
If you dont mind, please send me a private message with the rough time this was and your O2 number. That way we can make sure we find and commend the right person
Oh, and welcome to the community!
@Cleoriff; Manager now
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on 30-06-2015 14:59
on 30-06-2015 14:59
on 30-06-2015 15:02
on 30-06-2015 15:02