where is my voucher?

[Anonymous]

I bought a new mobile phone from o2 with offer of 50 pound high street voucher. I claimed it on popupsale.o2.co.uk as instruction on the flyer a month ago but I received nothing. I contacted the promotion team at o2promotions@grg.com many times but no reply as well. I also called customer service but they can not help as the promotions was hold by grg company and ask me to call them but I can not contact them as well. I have no idea about what is going on and feel terribly disappointed with o2 service, so confuse to continue use o2 or not with poor support for customer and unclear promotions.
is there anyone get the same problem?

[Anonymous]

i am going 2 email trading stamdards tomorrow. I feel badly let down by o2 and that they are not attempting 2 do anything 2 help us. Really bad customer service. Never had this with my previous mobile network. Will keep u all posted but i suggest u all complain 2 trading standards 2 then we might stand a chance

[Anonymous]

O2 should be ashamed- spend loads on advertising to get customers and then default on giving what they promise . Their customer service is one of the worstI have come across. I hope Trading standrds throws the book at them I will get them to cancel my contract as they have defaulted and I will go elsewher

[Anonymous]

Hi Everyone
I have been in touch with trading standards today by telephone. Ihave explained the problem we are having with o2 with regard to the high street vouchers. This is their advice -
Write a letter to o2 explaining that you have not received the high street vouchers as promised. Give them a time limit to sort the problem out ex 14 days. Tell them that you expect to receive the £50 of vouchers or damages for their breach of contract, and that the receipt of these vouchers was an incentive to take out a contract with them in the first place, also tell them if they dont resolve the problem within the 14 days time limit you will take further action.
They said that on most occasions the problem usually gets resolved without any further action. Also to send your letter (keep a copy)by recorded delivery. If you do not hear from them after the 14 days deadline then get in touch with them at this phone number 0845 404 05 06
I am going to do my letter now. Lets hope this finally solves the problem, and please let me know how you get on, i will of course keep you informed on here.

[Anonymous]

I am always suspicious when the website of a company glorifies itself :-

Our objectives are:
* To provide world-class services with the minimum environmental impact

* To comply with relevant UK legislation, to follow ethical trading standards and to encourage contractors, suppliers, and other stakeholders, to show equal commitment to these aims

* To develop new products and services that meet not only functional needs of clients and participants but also their wider aspirations as individuals
* Maintain our commitment to continuous improvement and the attainment of the "Best in Class" and demonstrating through monitoring and reporting

Source http://www.grassroots.uk.com/web/guest/ ... onsibility

[Anonymous]

Hi Everyone
I have been in touch with trading standards today by telephone. Ihave explained the problem we are having with o2 with regard to the high street vouchers. This is their advice -
Write a letter to o2 explaining that you have not received the high street vouchers as promised. Give them a time limit to sort the problem out ex 14 days. Tell them that you expect to receive the £50 of vouchers or damages for their breach of contract, and that the receipt of these vouchers was an incentive to take out a contract with them in the first place, also tell them if they dont resolve the problem within the 14 days time limit you will take further action.
They said that on most occasions the problem usually gets resolved without any further action. Also to send your letter (keep a copy)by recorded delivery. If you do not hear from them after the 14 days deadline then get in touch with them at this phone number 0845 404 05 06
I am going to do my letter now. Lets hope this finally solves the problem, and please let me know how you get on, i will of course keep you informed on here.

thank you for your information, we should do something as o2 will never attempt to solve this. I also sent an email to o2 a week ago and haven't receive any reply yet, so confusing

[Anonymous]

just a very quick up date. I have received a phone call on my mobile today from the complaints department at o2 unfortunately i was not able to take the call at the time but they did leave a voice mail to say they would be in touch again within 24 hours. I could not call them back as the number came up as private.

[Anonymous]

Hi Ann, could you tell me the email address of o2 complain department?

[jonsie]

http://tinyurl.com/6grfkzu

Complaint Review Service
Read the document here.
and write with your complaint here ::
O2 Complaint Review Service
Email Address ::

complaintreviewservice@o2.com

 
Tell them: 
• Your name and address 
• Your mobile and account numbers 
• A daytime phone number 
• A suggestion of how they can put things right 

O2 Complaints Review Service

PO BOX 694

Winchester

SO23 5AP

http://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks steviejones that saved me a reply. Good luck with that Hollyle

[Anonymous]

Thank you, Stevyjones. I mailed them yesterday and received a reply that they will contact me soon.