General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Keep insurance or not?

When I got my new phone I took the O2 Prem insurance out as, with my last phone, when it went wrong all I got was refurbs. Thing is now this phones not working properly so it went back but I've ended up with a refurb one instead. As said I took the h...

Were has the Nokia N96 gone??

Hi there. well i was available online for past few weeks now im due for my upgrade its disappeared from the shop altogether? Can anyone shed any light on this.

Recent spam calls

I made a post on here last week because I started getting spam called from 2 companies and managed to get them blocked.I have NOT signed up for anything as I don't even know my mobile number by heart yet I get more and more spam phone calls at all ti...

TEXT MESSAGES

HiI am not receiving my text messages. What do I need to do?Help

o2 exclusivity deals

i would like to express my opinion on the relatively recent phenomenon of handsets being exclusive to networks, do o2 really think everyone wants an iphone? the original iphone product was more of a fail than windows vista, im sure o2 got great sales...

Profiteering by O2...

Such as shame that I feel the need to complain about O2 because up to now I've had great service.That said, I can't help but think they're profiteering.I have:. An iPhone contract (up for renewal actually) for my wife @ £35 per month;A Business Broad...

Beware Iphone Warranty is Shorter Than Contract

I have an Iphone, and the wi-fi has started playing up, I have been to the o2 shop and we have done the usual things:A) take out the simm cardB) restorec) reset newtwork settingd) reset all settingsI still get "cannot scan for wireless network"Just g...

How long does it take o2 to get back to new customers?

Hello!I ordered a 32GB iPhone 3GS on a business contract on Wednesday of this week. I have an order ref., but the promised email confirmation is still outstanding. In order to track an order, users have to log in to o2 with the ID they were given at ...

o2 treats changed on pay monthly

not impressed that the 02 treats for pay monthly have changed to discounts instead of free minutes or texts having been an 02 customer from the start must look out for a better deal when contract up.

Security Protection for O2 customers??

WHY WHY WHY?? did O2 not ask for security details from customers who pay for Prepay top up?? Reason i ask is that iam the unfortunate customer who had their Debit card details copied by Scum that used it to buy £30 worth of credit from O2. I have had...