General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 complaint still not acknowledged? - over a month later

I'll try to keep this as brief as possible. Back in April, I found myself receiving an o2 customers correspondence from o2, including phone numbers, addresses and bank details. I made o2 aware of this via the following methods:- I went in-store twice...

New phone before old contract runs out??

Hi, Can I get a new phone before my contract runs out in January?What I mean is I have a contract until January but want a new phone now, can I run 2 contracts myself and when it gets to January cancel the old one?thanks.Stu.

Turn PIN2 code request off

Hi all,I'm trying to turn pin2 code request off as a new phone I have won't work with it on. However, I type my pin2 code in and get the options to turn on or off pin2 - however, selecting off doesn't work.Please note - I know the pin2 code, that isn...

dont like my phone

im on a 24 month contract,started in nov '10, and im not happy with my phone (htc hd7) and i want to change it. ive been an o2 customer for 4+ years and i dont want to be stuck with a phone i do not want or like please help

Roaming charges for texts messages sent in the EU

Need some help in understanding how it all works. My current charges show that a total of 104 text messages costing £9.36 have been sent between 17.5 and 25.5. whilst in Bulgaria. I rang customer services to enquire about this as records on my phone ...

Samsung Galaxy S2 orders

What is going on with the orders on this phone?It's been a total shambles!Misinformation, lack of emails, orders stuck "In Progress"...It's really not good enough, all customers want to know is "When will I get my phone!"I really don't understand how...

Disparity between claimed coverage and actual coverage

I visit two places where I can receive no signal whatever. One is Nettlebed in Oxfordshire and Hughenden Valley in Bucks. In your coverage guide it states that signal is good in both areas. This is an obvious untruth. I wonder if anyone else on 02 ha...

Migration from Carphonewarehouse billing to O2

I have a monthly contract with Carphone Warehouse/O2 and am billed by Carphone Warehouse UK. I have been told that the management/billing is being transferred to O2 in the next two months. My 18 month contract finished a couple of months ago so I am ...

international extras

not sure if any one has heard of this but o2 have launched a new service for cheaper calls to some countrys not covered in the international favourites bolt on ie: Bangladesh Bulgaria Ghana Iraq Nigeria Pakistan Sri Lankanow with the international fa...

iPhone insurance question, Will phone be blocked with no sim

Hey there I am asking for a bit of advice on behalf of my friend…Whilst mountain climbing, her iphone fell out of her pocket and down about 50ft to the bottom of a rock face. They couldn't get anywhere near it to retrieve it, however it was insured.A...