General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cancel your contract by chat - apalling customer service

I've just experienced the worst customer service in my life. I've tried for almost 4 weeks to cancel my sons contract, and have held on each time for over 15 minutes, then gave up. I was not aware you could cancel it online via chat. However it took ...

Resolved! Scam

Someone (computer) was sending me unasked for text messages.I deleted them several times.Gradually I realised my credit was being used up even though I was not using it.I put in £20 and did not use the phone.Checked my balance a few days later and fo...

Resolved! bad signal

why terrible signal in richmond on thames tonight ? its getting worse anyway but 1-3 bars max this evening

Resolved! No Network Coverage in Stoke-On-Trent

Is anyone else experiencing no network coverage in the Hartshill area of Stoke-On-Trent, close to the hospital complex? My wife and I have been suffering with this problem for the past week(Different phones both on o2), but after talking to o2 custom...

Resolved! No network in Sandown, Isle of Wight

Our network here has been on and off for several days now. When will it be reliable again.Some days it is only on for a few minutes and then goes off again for many hours. Eric

Resolved! cheaper to start new contract than upgrade

Hi guys been on simplicity for a few years and called for iphone 5 upgrade most will reduce to is 44 pounds I can go via phones 4 u and get same 36 quid tariff for 31 per month and 100 pounds quidco cashback which covers phone. Or same cashback with ...

Resolved! Feedback as praise

Hello there! I need a bit of help in providing some (positive) feedback with regards to the customer service I've received from o2 and in particular their BB department. Anyone know whether there's a section on the site I can do that? I've tried sear...

Resolved! O2 Boost Box, phone not working

Hi all,We have a boost box in the office which works great, however since I upgraded to an iphone 5, and did the sim swap (same number) I no longer have any signal, we have tried turning both devices off and on again, but still no signal on my phone ...

Saying Thanks for a change

Hi, I have been quiet disappointed in recent months with the level of service I've received from O2. I have never really complained and never have taken my anger out on any staff. I contacted O2 chat today and again was left feeling unhappy and again...

RFID/NFC

How many people have started utilising this tech in your phones or credit/debit cards?I have a friend who has developed a case for NFC equipped phone that can distort the signal unless its being actively used by the user.He also has developed a credi...