Compensation

[Anonymous]

To all people who only seem to post once & complain that they want compensation. You will most likely not receive any in the way you think you will get. If they did that the company would go broke. It was beyond their control but they seem to be getting there. You could either use a landline or just forget about it & stop panicking. Let's just calm down & stop forgetting manners

[Anonymous]

Agreed. It states somewhere in the T&C that the network has to be down for a certain amount of time before a compensation can be considered.

I just don't think people understand.

[Anonymous]

Let's see. I pay £15 a month - one day out - where's my 50p 

[adamtemp64]

---

@Anonymous wrote:
Agreed. It states somewhere in the T&C that the network has to be down for a certain amount of time before a compensation can be considered.

I just don't think people understand.

---

Source please as The T&C I have read make no provision for compensation

The service agreemant states and I quote

. The Services we supply and what you can expect of us – Our services aren’t available everywhere in the UK. They’re not fault free and can be affected by things like the thickness of the walls of the building you’re in, atmospheric conditions and the number of people near you trying to access the services at the same time. Details are in paragraph 2 of the Agreement.

And para 2

2 The Services we supply and what you can expect of us
2.1 The Service isn’t available everywhere in the United Kingdom. It isn’t available in all other countries. It may be restricted to certain areas of those countries where it is available. Not all Mobile Phones will be able to receive the Service. We only agree to provide the Service to Mobile Phones that are approved by us.

2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness of the walls of the building you’re in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage, please look at the dedicated Network pages of our Website. You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care.

source http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement 

I see no mention of compensation

Also http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms same

[Anonymous]

---

stuart1983 wrote:
stop panicking. Let's just calm down & stop forgetting manners

---

All hail common sense.....

Of course just about everyone wants compensation for anything that goes wrong now....

My best one is saying missold PPI..... After actually making a claim on it.....

[Abs]

In case you guys haven't seen our stance, here it is...

More details on our blog piece - http://blog.o2.co.uk/

Thanks, Abs

[Anonymous]

Well thats very good of you.

Cheers