Mast down in GL7

[Anonymous]

I have had no service on my mobile since Monday morning. The status checker says a mast is down in my area GL76BL. There is no update or explanation about what is happening. What is happening and when will it be fixed?

[adamtemp64]

contact o2 this is a customer forum only o2 can help you

[perksie]

When it says that, it's reasonable to assume they're working on it but they never give out the time to fix unfortunately.

[Anonymous]

Myself and other o2 users at work are having the same problems. I have just spent 20 mins on live chat to some fella and he basically told me that there were no problems in this area and that i needed to re insert my sim! I said that wasnt good enough and he gave me the customer service number, I am not ringing it as I have tried before and got no where, they do not have a clue. My contract is up this month, i will not be renewing, outsourced customer services are terrible, the worst thing invented. Goodbye o2. Stick your 3 quid as well

[Anonymous]

it appears they cant.

[adamtemp64]

look at the status page http://status.o2.co.uk and enter your postcode

[Anonymous]

look at the status page http://status.o2.co.uk and enter your postcode Done that, thats why i "chatted" to an o2 oppo who told me there wasn't a problem and to re insert my sim, did you not read my first post, or are you based in Bombay too?

[Anonymous]

Hi mgoo,

This forum is a place where customers help customers, so Adam is, just like you, another customer. I'm pretty sure he's not in Bombay, at the moment. 

Thanks,
Leonard

[jonsie]

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@Anonymous wrote:
look at the status page http://status.o2.co.uk and enter your postcode Done that, thats why i "chatted" to an o2 oppo who told me there wasn't a problem and to re insert my sim, did you not read my first post, or are you based in Bombay too?

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Oh dear, some people!

I can't understand the necessity for inane comment when someone is trying to offer a little bit of advice. Weather is great here in Delhi!

[Anonymous]

Oh right, Seriously frustrated with the whole thing to be honest, Apologies if I offended anyone. I would love to get a number for someone in the UK, when you ring customer services its torture, I achieved absolutely nothing by talking to those guys and it takes forever.