upgrade problems.

[Anonymous]

Someone please tell me I'm not being unreasonable!!

Friday 8th of April - LG G5 is released. I speak to customer services about popping in store on Saturday to pick up my new phone and ask them if they can waive my £20 fee as my refresh would be paid off by Monday anyway. I also ask if I would still receive my free gift of a cam plus. I am assured I will be able to do this *cue very happy Facebook status*

Saturday 9th of April - I pop in store to be told that they can not honor the offer and I need to ring customer services again to speak with someone about why I was told I could do this. I do this, and they guy on the phone didn't have an answer - but I put through my order for my new phone and was assured it would be with me on Tuesday. Fantastic.

Sunday 10th of April - I couldn't find where to track my order on 'My O2' so I contacted an advisor who (AGAIN) assured me that my phone would be dispatched on Monday for delivery on Tuesday. Great! All is on track (later that evening I switched my phone to desktop view and managed to find how to track my order)

Monday 11th of April (today) - after getting home from work at 6pm, I check 'My O2' to find the order still in progress! Surely it should have been dispatched by now? I ring O2 who tell me the phone is out of stock, but they have a delivery today so I should have my phone on Wednesday. Well that's not too bad because I'll be home all day on Wednesday, but why oh why, have I been made so many assurances?! The advisor goes on to tell me he is sorry and understands my fustration but I will definitely have my phone by Friday (after just telling me I would have my phone on wednesday)

I've been with O2 for over 11 years and although I guess it is slightly out of their control I don't understand why and how they can make so many promises to their customers and get away with it. When I asked to speak with a manager I was declined access which has annoyed me even more.

Can someone just tell me I haven't been unreasonable or if I have been explain why!

[viridis]

Usual redemption site,
http://www.lgg5promotion.co.uk/o2/
Using info from any o2 purchase method.

[Anonymous]

Life saver. I'll pop in store tomorrow and see if they can cancel my order while purchasing my new phone!!! Absolute legend!

[Anonymous]

It just so annoying because they said in store that they couldn't honor the free gift?!?!

[viridis]

Make sure you get the leaflet with claim code on it tho.

[Cleoriff]

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@Anonymous wrote:
Life saver. I'll pop in store tomorrow and see if they can cancel my order while purchasing my new phone!!! Absolute legend!

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Oh yes...the Young Lord @viridis is a legend....:smileytongue:

[viridis]

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@Anonymous wrote:
It just so annoying because they said in store that they couldn't honor the free gift?!?!

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It's more likely, they wouldn't honor the waived fee...

[Anonymous]

Then they should have said that 😂😂 I will make sure they have the leaflet and will try and cancel before putting everything through

[MI5]

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@Anonymous wrote:
It just so annoying because they said in store that they couldn't honor the free gift?!?!

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The store wouldn't honour it either way as you have to go online to redeem it.

[Anonymous]

But I didn't know that.

[MI5]

They should have explained that to you - sounds like they weren't too interested to me!