@Anonymous wrote:Apologies in advance but I'm to disagree with you @Anonymous ... this is a customer forum, and everybody has the same rights. This is not online customer services and has no intention of ever turning into it, like them or not that is what Web chat is for.
Everybody in this community has knowledge that is valuable in different ways and can contribute with different approaches to a variety of situations. Be honest, would you like to be considered "unfit" to do the questions tithe Ops? Would come back?
Hi @Anonymous No need at all to apologise for expressing an opinion that differs from mine - though I do think you are incorrect. This Community IS ONLINE and its aim is indeed to provide a service of advice and help to other customers who for one reason or another are not getting the help they need elsewhere. But like I said earlier it is failing in that aim and its reputation is little better than for example the O2 Chat service that the Community delights to berate.
I agree that many people have knowledge that may be valuable and nowhere did I say that anyone would be or should be considered "unfit to do the questions" - you were rather extreme in your interpretation there. 
What I suggested was that a few people should "take the lead in establishing the facts and in moulding subsequent contributions into clear and helpful advice". Someone needs to keep an eye on "the subsequent contributions" to ensure that the OPs are not confused or misled.
So by all means disagree with me till the cows come home, that is fair enough, but please do me the honour of at least faithfully representing what I say rather than twisting it. Having said all that I have no expert knowledge or experience whatever so my contributions will be few and far between.
- 129649 Posts
- 838 Topics
- 7605 Solutions
And as I said much earlier in this thread.....there was a lot of advice given by everyone...however it wasn't clear till much later exactly what the OP wanted....I am still unsure that any of us knows now.
I do know that being bombarded with info does cause confusion. That does not mean that any one person is better than others. There are a variety of factors to consider. Personally I think it is asking a bit too much to think we should have a 'group of people' to mould discussions.
It may effectively stop many of us responding until we had been given clearance to do so....
The information that piperdog collated was indeed excellent ....but had been drawn together via the information gleaned by others...and when the thread had gone quiet.
- 13557 Posts
- 108 Topics
- 309 Solutions
12 pages on a vent, delicious.
Hum... got to love the enthusiasm @Anonymous !! And as much as I would be proud to be considered that important by o2 and actually replace the trained advisors that get paid to deal with customers account related queries I don't think that is going to happen... the community doesn't aim to provide a service of advice, the community like the name implies is made of a group of customers that kindly donates their time and shares their views with the aim to help other customers like them. It isn't and never will be a replacement for customer services, and I f people come here with that in mind then they will be disappointed... As for.twisting what you're saying...do you mean interpreting things in a different way from yours?Oh dear, I'm sorry for the poor cows... im afraid they are are going to be doing quite a bit of walking...
- 13557 Posts
- 108 Topics
- 309 Solutions
Quite right too,
We are customers and that makes us 100% impartial, any blurring of that line would mess the system up.
We are customers and that makes us 100% impartial, any blurring of that line would mess the system up.
That was always o2's idea. To allow customers to speak freely and share their ideas. How many times do customers advise other customers to change to a different network or to go and buy from another retailer...and o2 would pay them for that...
...o2 what are you thinking about??? On a more serious note, I'm jealous actually .if I tell a customer to just cancel the contract and go to a different network I bet I get into trouble...
Good morning @Anonymous
rosadosc wrote:
the community doesn't aim to provide a service of advice, the community like the name implies is made of a group of customers that kindly donates their time and shares their views with the aim to help other customers like them.
The Community does not aim to provide advice but does aim to help other customers? A distinction without a difference I would say.
rosadosc wrote: As for.twisting what you're saying...do you mean interpreting things in a different way from yours?Oh dear, I'm sorry for the poor cows... im afraid they are are going to be doing quite a bit of walking... 
What I meant was you introduced into your first reply something which I did not say or imply when you asked if I would like to be "considered unfit to do the questions" . Now you have brought in "the poor cows". WHo or what are they or what have they to do with anything? 
