on 01-01-2015 14:59 - last edited on 01-01-2015 15:02 by BrendonM
I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.
Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.
Regards Daniel
02-01-2015 09:42 - edited 02-01-2015 09:44
@Anonymous wrote:How many times do customers advise other customers to change to a different network or to go and buy from another retailer...and o2 would pay them for that......o2 what are you thinking about???
But that is what currently happens. O2 rewards certain "Community members" every month, even if they have advised others to move to another service provider. That aside, I did not suggest that anyone get paid whether via the reward system or on a more substantive basis. I just had the temerity to suggest that the Community shoulod be looking at better ways to provide the service that it does - but now I am wishing I hadn't bothered my keyboard.
on 02-01-2015 10:35
That is a good point @Anonymous ! Who are the cows? Honestly I don't know?! You introduced them in your post so I assumed you would know...oh well...maybe one day we will find out! Anyway back to topic...it's all very subjective...every time someone shares their opinion there will always be someone that thinks different but I think that as long as opinions are shared in a constructive way it's all good...but I think the problem is that some people have a problem accepting that their opinion is just that...at the end of the day this is O2's forum and they set the rules. Imagine they set the rules every time someone said so?they would be a very busy bunch! Plus change should be based on facts and research not just to please people. You can't please everybody, that's a fact...then people have a choice, they either choose to stay and help in a constructive way and then things can improve or they give up and move on... it's the same in forums and real life I guess...some just like complaining, some roll up their sleeves.
02-01-2015 10:58 - edited 02-01-2015 10:59
@Anonymous wrote:That is a good point @Anonymous ! Who are the cows? Honestly I don't know?! You introduced them in your post so I assumed you would know...oh well...maybe one day we will find out!
I did indeed - had forgotten that. But I had in mind "sacred cows" that Community Members are quite afraid to confront, as distinct from your "poor cows" which conjures up quite a different image altogether.
on 02-01-2015 11:02
@Anonymous wrote:That is a good point @Anonymous ! Who are the cows? Honestly I don't know?!
They are mysterious creatures, nobody really knows, and everybody is too frightened to ask. But they are here. They are here on this forum. Beware. Take care and protect yourself.
I have heard, (and this is just a rumor), that if you receive an unwanted sim in the post, that you are marked, and the cows are coming to get you. Nobody knows for sure, but if you suddenly stop posting here, we will draw our own conclusions...
Respect to the cows at all times, please...
on 02-01-2015 11:08
on 02-01-2015 11:08
Getting back to the original topic, having just read through the thread for the first time (and staying awake until the end) I'm just wondering if the OP had received one of the spam O2 emails that has been circulating since Christmas ?
on 02-01-2015 11:10
@Anonymous wrote:Good morning @Anonymous
@Anonymous wrote:
the community doesn't aim to provide a service of advice, the community like the name implies is made of a group of customers that kindly donates their time and shares their views with the aim to help other customers like them.The Community does not aim to provide advice but does aim to help other customers? A distinction without a difference I would say.
Oh come on, it's obvious to anyone with a masters degree in physics and an IQ of at least 725691 what rosadosc is saying, it's not our fault if you don't come up to the level expected here.
She says that the community doesn't aim to provide a SERVICE of advice, that is to say an ongoing commitment with an obligation to have a certain level of service to satisfy regulatory bodies and shareholders of O2.
Instead we exist to help people in an unofficial, but usually superior, manner, and the sheer number of people and combined intellegence ensures that that happens.
Which makes perfect sense.
After all, people with an account query need help from O2. People who want the best deal are better off with advice from people who know the whole UK phone market.
Is that as clear as mad now?
By the way, I am enjoying this Gerry vs Rosadosc thread
And I didn't order a sim!!!
on 02-01-2015 11:12
Beenherebefore wrote:
Getting back to the original topic, having just read through the thread for the first time (and staying awake until the end) I'm just wondering if the OP had received one of the spam O2 emails that has been circulating since Christmas ?
It's quite possible, but that on it's own wouldn't have caused any problem. That started when the OP went to an O2 shop.
02-01-2015 11:24 - edited 02-01-2015 11:29
@Anonymous wrote:
By the way, I am enjoying this Gerry vs Rosadosc thread
I understand that you are trying to amuse @Anonymous@ and I have no problem at all with that but lest there be any doubt in anyone's mind let me make it very very plain that I do not regard the discussion between me and @Anonymous as a competition or confrontation of any sort, as the use of the term "vs" might suggest. It is rather a discussion between two very intelligent people ( well, ok, one intelligent person and me) with a robust exchange of views from which I hope we are both learning. I do hope you regard it in the same light @Anonymousbut if not I apologise and would be more than happy to withdraw from the conversation.
on 02-01-2015 11:40
on 02-01-2015 11:40
@Anonymous wrote:@Beenherebefore wrote:
Getting back to the original topic, having just read through the thread for the first time (and staying awake until the end) I'm just wondering if the OP had received one of the spam O2 emails that has been circulating since Christmas ?
It's quite possible, but that on it's own wouldn't have caused any problem. That started when the OP went to an O2 shop.
But it appears that they only went to the O2 shop because they had received an email from O2 concerning a SIM that they say they hadn't ordered.
on 02-01-2015 11:42
on 02-01-2015 11:42
Blimey...this is like the Circle of Life....or Windmills in my Mind...Certainly a feeling of deja vu is spreading over me
Veritas Numquam Perit