General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Delivery.

Recently ordered a new phone, this was a Saturday. When I ordered it I was told 48 hour delivery. When I hadn't received it on the Thursday I contacted O2 through the live chat. The phone, they told me, had been sent by Royal Mail, not UK Mail. The o...

"All The Data You Need in Europe” - Yeah Right! (O2Travel)

OK, I am new to O2 and I have been pretty happy, that is until now. As I travel abroad a lot, O2 Travel was one of the main reasons for me going with O2. What a mistake that now seems to be. I fully understand the need to throttle bandwidth, but the ...

3 day delivery scam!

As you all probably know by the numerous other threads the 3 day delivery is a joke! Before i ordered my Note 4 i asked would it be here within 3 days and i was told yes it would so i went ahead and ordered it. I got a text later that evening saying ...

Resolved! "Sorry we are experiencing high service demand in this area" since October 2013

I recently took out a contract with O2 and despite a full strength signal HSDPA (i am very close to a mast) can only occaisionally manage to get my mobile data to work. I chatted to a really helpful customer servie guy who said that this status has b...

Resolved! Any news on the Nexus 6 arriving with 02?

Just wanted to see if there was any updates on a rough date the Nexus 6 might land? My upgrade is due soon and depending on how long it will take to arrive in stores, I'm tempted to wait and see what it's like to hold.

Resolved! Charged for UK texts

I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix ...

Resolved! free speaker

hi i just got an upgrade to a samsung s5 and it said that i can get a free speaker but i cant find it on here. is there another way i can claim this online as i don't really want to go into the shop (again)

Resolved! ending contract

Hi, i gave a months notice to end my contract a month early. It expired in September 14. I gave notice in july because on my o2 page i was told i could end my contract in August, one month early than it should be. Because i am partially sighted i do ...

Resolved! Problems in Wells, Somerset

Since about 3pm on Saturday 8th Nov 2014 ive been unable to make calls on my phone, it was fine on Friday, and i still cant make calls on Monday afternoon.What hapens is, I press the button to make thet call, there is a loud beep and thats it, back t...

Resolved! Requiring a credit referral despite NO CREDIT HISTORY.

Absolutely furious with O2 today. Went to cancel and pay off my existing contract and begin a new one with a new phone (partly due to being sick of BlackBerry and all its problems and also to do with requirements for a new job) and was then told I ha...