Virgin customer for many years. Just switched to o2 from EE, Volt page shows virgin not available at this address. Address on both contracts differs slightly, commas, missing region (one says west midlands the other doesn't for example) but essentially the same, postcode, street address etc. o2 customer services say they can do nothing even offered them my virgin account number and details, Virgin say contact o2. Looks like ill be cancelling within my cooling off period and stick with ee. Almost false advertising to be honest. Unless someone here has any ideas... and please, don't say ring o2 customer services. As you will find on other posts you cannot change your address in myo2 as it uses a the post office determination process.
