@Anonymous wrote:
@Anonymous wrote:
@Anonymous
At the risk of getting involved in a thread that has gone full circle, it would be helpful if you stepped back and thought about what people are saying on here trying to help you at this difficult time.
I have read all 10 pages of it and one thing is clear. You didn't order a sim. But all other questions from those on here trying to help were largely not answered so we were unable to assist.
Have I got the thread right in this SPECIFIC order:
1. Your mobile stopped working
2. You received an email thanking you for your order (for a sim card).
3. You went into an o2 store as you had no network coverage.
4. O2 store replaced your sim
5. Still no network.
If I may say so @Anonymous I thought your summary was an excellent piece of work trying to make sense of a very confused situation. If all attempts at offering help were as meticuluous, logical and measured as this, and without any of the usual histrionics, then this would be a first class community. Well done, sir! It is an absolute shame that we face the prospect of your departure in a few months time.
@Wow @Anonymous how do I respond to that other than to say thank you.
I read the full thread and saw that everyone was struggling, both the OP and members on here, and ultimately the situation was becoming lost with limited sight of a successful outcome.
It is interesting however that the OP @Anonymous has responded to a post after mine but not responded to the suggestions I made.
There is a strong part of me that thinks the situation might be as follows:
1. OP lost signal (reason unknown - likely mast issue).
2. OP went into o2 store
3. O2 store, as is typical, diagnosed the usual sum card fault.
4. O2 store issued new sim card
5. This generates an automatic order on the o2 system which the OP would have received.
6. New sim not correctly activated.
The reason I think it is like this is that IF the OP received an erroneous email before going to the o2 store then I would have expected them to receive another email for the sim the store issued as it would have been registered on his account.
But as the OP has chosen not too respond (again it would appear from the thread) we might never know. The OP is insistent that he will only say he didn't order a sim.
If I am right then ask he needs to do is speak to CS or go into store and get the new sim activated correctly.
If I am not right the OP needs to provide further non personal information so we can review and hopefully assist.
