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problems with the app

Loubaby2k14
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is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong

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madasaf1sh
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@Loubaby2k14 

 

Your best bet to pay bills is to use the website at https://mymobile.o2.co.uk as the app seems to be a bit flakey....

 

 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 7
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Loubaby2k14
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I even sign in on the website still says the same thing

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madasaf1sh
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@Loubaby2k14 

 

Then you need to speak to the Payments team on 0800 902 0217

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 7
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pgn
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Check if the payment source is set up, @Loubaby2k14 - this in my MyO2 app:

1000017397.png

Should work similarly in web version as suggested by @madasaf1sh above. Good luck!

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Loubaby2k14
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It comes up with this on the webpage too

17125027090803998512716444542694.jpg

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pgn
Level 76: Forum Legend
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You could try using an Incognito, or InPrivate (depending on the browser you use) browser window

 

pgn_1-1712520792341.png

 

to access https://accounts.o2.co.uk/signin  and try that way, @Loubaby2k14 

 

I have seen the main O2 website give weird results when logged into the Community Forum at the same time.

Good luck!

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