problems with the app

[Loubaby2k14]

is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong

[madasaf1sh]

@Loubaby2k14 

Your best bet to pay bills is to use the website at https://mymobile.o2.co.uk as the app seems to be a bit flakey....

[Loubaby2k14]

I even sign in on the website still says the same thing

[madasaf1sh]

@Loubaby2k14 

Then you need to speak to the Payments team on 0800 902 0217

[pgn]

Check if the payment source is set up, @Loubaby2k14 - this in my MyO2 app:

Should work similarly in web version as suggested by @madasaf1sh above. Good luck!

[Loubaby2k14]

It comes up with this on the webpage too

 

[pgn]

You could try using an Incognito, or InPrivate (depending on the browser you use) browser window

to access https://accounts.o2.co.uk/signin  and try that way, @Loubaby2k14 

I have seen the main O2 website give weird results when logged into the Community Forum at the same time.

Good luck!