Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Refund due to technical issues

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our ...

Lgreve by Level 1: Joiner
  • 3 replies
  • 0 kudos


I am still having the exact same issues with my network and calls as yesterday. I cant send texts, have no internet and i cant make outgoing calls! I have tried to call o2 on 202 but the call wont go through!!!!!!! I cant speak to someone via the onl...


Please can you confirm if customers will be compensated for the loss of service yesterday most of the day?

AK by Level 1: Joiner
  • 4 replies
  • 0 kudos

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

Belgina78 by Level 1: Joiner
  • 2 replies
  • 1 kudos

No service at all

I thought the issues were fixed yesterday but I now have no service at all - calls, texts or data. I can’t call customer service as have no service! Live chat is busy and status checker brings up a message about yesterday’s issues being fixed. I need...

Aliwal11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No network for 2 days now!!

So this is the second day now I can not make calls receive text or anything it’s a complete utter joke my phone is my work phone! And it’s going into the second day where I’m losing money!

Sr by Level 1: Joiner
  • 2 replies
  • 0 kudos


O2 just sent my bill today . What should I do before paying it after yesterday.

Drewski by Level 1: Joiner
  • 2 replies
  • 1 kudos