o2 driving customers away - severe issue with contract terms

[Anonymous]

signed up to o2 last september and then was hit by the increase in january.. i signed up to the on and on contract which i have now found out cannot be changed to a lower tarriff.. this even though the tarriff i am on is now avail for £10 less a month....

this was never disclosed to me as a special contract as it is basically the basic tarriff that 02 try to sign you up to these days...

PLEASE BE AWARE THAT O2 ARE TRAPPING THEIR CUSTOMERS IN CONTRACTS THAT THEY HAVE NO CONTROL OVER UNTIL RENEWAL .. I CAN VERIFY THAT I WILL BE MOVING TO ANOTHER NETWORK ASAP.. 

[Anonymous]

maybe this needs locking

[Anonymous]

I did not and would not waste my time complaining about contract T&Cs that I've signed up to - that wasn't the point - the fundamental purpose of the contract protecting the interests of the parties is perfectly legitimate and if you don't like it, you don't have to sign.

Operating a business model that blatantly penalises longstanding (or tied in) customers in favour of attracting new ones is a very specific choice. It can work well as long as you have the means to attract a steady stream of new customers and customer retention is secondary. O2's current new customer offers, whilst being significantly better than what is on offer to existing customers, don't set them even slightly apart from their direct competitors. Under those conditions, O2 may well have cause to re-evaluate the the worth of existing customers' brand loyalty.

[perksie]

You aren't the first and won't be the last to come here and tell them how to run their business.

They have survived so far doing what they do and not everyone will agree that it's the right way.

Perhaps you could write to the MD and explain your theories on how it should be done.

[Anonymous]

Wouldn't you assume that a branded company like o2 wouldn't con there prospective customers into a contract that a £600 per hour legal team have written out to protect o2 and CON the general public into giving them money for a service o2 cant provide,that the average consumer can't be bothered fighting ?

In my experience o2 are simply rogues, resting on the laurels of mis-guided and mis-interpreted legal jargon they will proceed and rip off mr Joe public into a service they cant provide , " we can't guarantee a service everywhere " LOL , that means they cant provide a service ANYWHERE , oh yeah lets go read the small print.

If you are 1 of a few thousand living in a city centre getting a great reception / broadband etc then thats just fab, but DON'T critisise peopele receiving the sub standard service provided but con merchants.

[Anonymous]

lets all keep it friendly ok. they didnt con you, you willingly signed the agreement between you & o2. they cant guarantee a fault free service, then again no one can

[adamtemp64]

well I think this thread needs locking and comments removed.

I am a rural customer and get great o2 service on 2g

We moved here and tested all networks untill we got the service we needed as a business.

O2 has about the best 2g network in the country and soon will thanks to the 4g auction provide the best 2g 3g and 4g coverage of any provider (as a result of the conditions imposed on o2 by ofcom)

[jonsie]

Got to agree Adam. This thread has outgrown it's usefulness with silly uneducated rants.

[adamtemp64]

http://www.telefonica.com/en/shareholders_investors/pdf/rdos12t4-eng.pdf
proves on the uk info page 63 or page 64 of pdf mobile customers continue to grow each quater

just the facts

[perksie]

Sadly many postiing here prefer not to look at the facts.

Their own assumptions take preference it seems.

[Anonymous]

Have flagged to be locked