no sim no service

[Anonymous]

Can't get connected to a network.  Have have a replacement phone (Samsung S3 mini) and sim card.

Called customer services x 5.  Can anyone on the forum help get me connected.  Thanks

[Anonymous]

But you are not covering the golden chip with the card, are you?Because that will stop the phone from reading the sim card...

[jonsie]

I'm fairly sure this is your problem. The sim should fit into the slot as per the diagram on the sim holder. It goes inside, gold contacts down.

[Anonymous]

No golden chip on the bottom and piece of card placed on top.

Supposed to help with contact

[Anonymous]

Hello Jonsie

Please confirm I should be using a micro chip. One Google answer from way back said Standard??

I can confirm gold contacts down, little cut out at the bottom right hand edge.

[Anonymous]

The SIII mini uses a stardard sim, why?

[jonsie]

As far as I know the s3 mini takes a standard size sim. When you were supplied with the sim card it should have been a dual or triple type. Put the sim back in the carrier and try it.

[Anonymous]

I DON'T BELIEVE IT. Not shouting at you

Have been using a micro all this time.

I have had so many phone calls to customer services and I am pretty sure I have pit that question to them too and they confirmed micro.

Can I cobble it together to make the standard do you think

My daughter has Galaxy 4, I expect that's why she went for the micro.

[Anonymous]

Missed you there Jonsie.

It was a triple SIM

Will put it back together and see what happens otherwise I will ring customer services again and ask for a new one

Thanks

[jonsie]

Putting it together with a little sellotape on the non contact surface and you should be good to go.

[Anonymous]

And it is definitely a standard sim @jonsie, I've checked where CS should have

I knew the clue  was in the piece of card!! Couldn't get why would someone would need it... even watched the video a couple of times...

Now fingers crossed everybody.....

EDIT: the suspense is killing me...any luck @Anonymous?