General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Beware of fake O2 bill statements

This morning I received 6 emails looking exactly like O2 statements except that my name isn't in the body & the links O2 usually includes aren't there. They have a virus attached so beware.

Resolved! Upgrading the whole system

Just had a nice email telling me that the system will be upgraded across the country and that O2 are spending £1.5m pounds per day doing this work. How about getting someone to spend some money in the Argyll area as unless I go to the top of out 3 st...

Good news on shock bills

Great news on bill caps for lost or stolen phones A surprise omission though on roaming agreements. http://www.mirror.co.uk/money/personal-finance/mobile-phone-bills-fairer-new-2877411

Resolved! "Sorry we are experiencing high service demand in this area"

Dear all - i have the usual "Sorry we are experiencing high service demand in this area" status from O2. It's been like this since for over a month, since i moved into a new home in London (N22) and despite having plenty of bars of signal, have inter...

Best budget Android phone ever?

This phone has a great deal going for it and O2 have it now. The price is £129.99 on Pay and Go, and the reviewer here loves it! http://www.theregister.co.uk/2013/12/02/review_motorola_moto_g_android/

Resolved! Requests made for information covered by the FOI act?

Can anyone advise the person designated by O2 who is responsible for requests under the FOI act?

Resolved! Premium rate call bar. O2 systems error. Reclaiming from O2

It's a long story but essentially o2 had a systems fault that lead to premium rate call barring being taken off my son's phone. He has special needs. They immediately refunded over 600.00 as it was their fault.O2 agreed to refund these charges and an...

Resolved! no point being loyal

ive been with o2 for well over 20 years, no point in being loyal though as discounts don't apply - an upgrade on my phone will set me back another 300 pounds a year - for things I don't want and not getting existing service of picture texts. ive deci...

Resolved! Unauthorised Premium Test Messages Received

Hi All, I'm new to this and not entirely sure if this has been posted in the correct forum. I have traced my bills back a few months and from about August this year, o2 has been charging me steadily for Premium Texts received. In August, the charge w...

Resolved! Data allowance issue, internet unusable after cap

Hi everyone, I've got a very small data cap on my current pay monthly plan (100mb) because I'm rarely outside of wifi coverage. If I hit the limit, it has never been an issue before because O2 have just slowed down the service in the past. So when I ...