moved house and found no o2 coverage

[Anonymous]

I have recently moved house, and can't get my phone to work it's constantly on sos calls only. Unfortunatley just before I moved I signed up to an 18 month contract and are now paying for a service that I'm not recieving!!!! (which isn't alot of good if my children need to contact me) O2's answer is for me to drive up the road until I can get a signal!!!!!!!!!! Think I will NOT be renewing my contract with O2 next time. Once they have you signed up they are not interested and completley unhelpful.

[Anonymous]

Not being rude but what do you expect them to do?

[Anonymous]

Not being rude but what do you expect them to do?

They could have been slightly more helpful, and not so rude!

[Anonymous]

Not being rude but what do you expect them to do?

They could have been slightly more helpful, and not so rude![/quote

[Anonymous]

Not being rude but what do you expect them to do?

They could have been slightly more helpful, and not so rude![/quote

[Anonymous]

Not being rude but what do you expect them to do?

They could have been slightly more helpful, and not so rude!

They could let me cancel the contract seeing as I'm paying for a service that I'm not getting!! :womanindifferent:

[Anonymous]

Try using a different fone to see if it hangs onto signal better.

Recently their was a case where a contract can be canceled if the network is unable to provide a signal.

Google for it and see if your situation is covered.

If not then i suggest you contact o2 to see if you can drop your package down to lower the monthly cost, or if you have the disposable income then buy out of the contract. and move to a new network.

Or you could let a family member use your sim back where signal is ok and they pay you the monthly bill amount. Be wary thats its a trusted person tho !

[Anonymous]

Try using a different fone to see if it hangs onto signal better.
Recently their was a case where a contract can be canceled if the network is unable to provide a signal.
Google for it and see if your situation is covered.
If not then i suggest you contact o2 to see if you can drop your package down to lower the monthly cost, or if you have the disposable income then buy out of the contract. and move to a new network.
Or you could let a family member use your sim back where signal is ok and they pay you the monthly bill amount. Be wary thats its a trusted person tho !

I have tried a different phone still no good. It's o2's coverage in this area as the rest of my family are with orange and they have no trouble with the signal. Having spoken to the neighbours/mums at school etc it is just 02 in this area, they have all switched to alternative companys. can't afford to buy myself out of the contract. but it is a worry that my children/and other family members/ schools are unable to contact me in an emergency. Thanx for your advice will look up case you mentioned.

[Anonymous]

. . . .
Recently their was a case where a contract can be canceled if the network is unable to provide a signal.
Google for it and see if your situation is covered.. . . .

No there wasn't.

The judge said that he was awarding the chap £400, because Orange failed to turn up and did not follow its own procedures.

He specifically said that it was not because of the lack of coverage and did not set a precedent.

To the OP if you are not happy then use O2's complaint review service, as detailed in your terms and conditions. But be aware that no mobile phone contract guarantees coverage everywhere.

[Anonymous]

www.thisislondon.co.uk/.../article-2364 ... -signal.do -