Re: missing mobile?

Anonymous · ‎21-05-2015

Anybody else had an upgrade no show thanks to poor service and comms between UKMail and o2?

MI5 · ‎21-05-2015

Yes, loads.
If you use the search function you'll find quite a few complaints.

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Anonymous · ‎21-05-2015

Why don't O2 use a reliable courier company

MI5 · ‎21-05-2015

That would be too easy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-05-2015

Absolutely ridiculous. It surely has to stop soon.?

Veritas Numquam Perit

MI5 · ‎21-05-2015

Well they do have a 50% success rate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-05-2015

@MI5 wrote:
Well they do have a 50% success rate

Then we shouldn't moan then....

Veritas Numquam Perit

MI5 · ‎21-05-2015

Indeed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎21-05-2015

There's a 3 year old thread here bemoaning their service http://community.o2.co.uk/t5/Discussions-Feedback/Anyone-Else-Had-problems-With-UK-Mail-Delivery/td-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-05-2015

Seems upgrading instore is the only way if you don't want to deal with uk mail. No doubt they are the cheapest out there and perhaps the savings outweigh the loss of phones?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS