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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37642 Views
  • 45 replies
  • 6 kudos

Resolved! 02 signal strength

The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Comple...

Anonymous by Not applicable
  • 3139 Views
  • 16 replies
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Resolved! Hook-up sites that aren't blocked

Hi, recently become aware that 02's adult content block still allows minors to access hook up sites such as:I know 02 remove websites that aren't inappropriate, but given that these sites appear to allow people to post graphic pictures and videos of ...

Anonymous by Not applicable
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  • 3 replies
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Live chat

The live chat option is supposed to be available between 7 and 11pm. However I have been trying to use it since 8.30 pm and it is not available. Have used it before and found it really helpful. Any ideas.

Anonymous by Not applicable
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  • 3 replies
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Resolved! Time taken to receive Amazon referral vouchers

Hello, I joined O2 on a 12 month pay monthly contract June 2014. I joined via a referral where I should receive £40 in Amazon vouchers and the person who referrs me gets the same. I received a email on 13th August to say my account had been validated...

Anonymous by Not applicable
  • 5396 Views
  • 30 replies
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Signing in: Are you ever having trouble?

Hi guys, I need to do a bit of investigating. I've heard from a few members that they have experienced issues with signing into the community. The issue is that you enter your login credentials, but are then re-directed back to the sign-in page again...

Toby by Former Staff
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  • 20 replies
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Customer service: What things are important to you?

Hi guys, We all know about customer service and how it is used as a tool within companies to interact with customers. One of the great things about this community is that the team and I can talk to many of you on a singular and personal level, either...

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Toby by Former Staff
  • 5234 Views
  • 13 replies
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Resolved! New IP address

HiI was wondering how I can change my IP address for my O2 iPhone or does it change all the time due to using mobile broadband on my phone .Thanks

Anonymous by Not applicable
  • 5808 Views
  • 8 replies
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Resolved! samsung galaxy note 3

hi alli am about to upgrade to the note 3 from the sg3 i want to change the firmware to the unbranded one ie no o2 at start up /shutdown (i did this with my sg3 after help from members on here ) can anyone help thanks

Anonymous by Not applicable
  • 2809 Views
  • 7 replies
  • 0 kudos