General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Traffic Management Key Facts Indicator of MNO

See below Traffic Management Key Facts Indicator of the 4 MNO for consumers; http://www.o2.co.uk/assets2/Kana/pdf/traffic_management.pdf http://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst073789.pdf http://ee.co.uk/content/dam/ee-he...

Priority!! Yea right

This morning I logged onto priority at about 8.00am to get ready to get my two daughters 1D tickets for Saturday the 26th Sept. Dont get me wrong I know that these tickets will go quick but exactly 8.30am I managed to access the lovely virtual waitin...

O2 Wifi - Annoying Splash Screen

I have a 24 month contract, and am registered for O2 Wifi. I am also a BT Infinity customer and have BT Openzone/Wifi. BT is seamless. As I move around, if it finds a BT hotspot, it connects and I get internet. With O2, nothing works (like push notif...

Not reiving my overdue refund

Since the beginning of November I have been chasing for a large refund that I am owed. I was originally informed it would be on my third bill, then told it would be the fourth bill. I have constantly been told the refund has been processed, yet I can...

Not being told an order wasn't being delivered

Has anyone else had this? I ordered a new iPhone 6 Plus and paid more to have it delivered today before 10.30. When I contacted O2 to find out why it hadn't I was told that they were out of stock and it would be delayed! I am sat at home having taken...

Ordering items that are not available

I ordered an iphone 5c yesterday online that was in stock and paid, waited for delivery today which didn't arrive. Contacted 02 who have informed me that item is not in stock and can't guarantee when it will be so advised to cancel which I have but w...

Resolved! Poor O2 Durban call centre

Til recently if i called 4445 with a query/problem I got knowledgable UK call centre operatives. In the last 2 days twice I've had Durban call centre staff in South Africa who couldn't answer pretty basic questions about my contract switching over to...

Upcoming discussions & feedback

Hi all! I hope you are all doing well. Thanks for all of your views on here around the rewards program, forum structure and content, among other features. It is clear there are some frustrations, as well as some great ideas emerging. We want to try a...

Resolved! Trying to bar phone

Trying to barr one of my numbers due to a lost phone but cannot get through to o2 at all. Chat keeps cutting me off and i have been on hold 3 times over the last 2 days for over 25 mins each time only to be cut off once i get through arrrgggghhh!!......

Resolved! O2 took money out my bank they where not supposed to and I could not afford

Hay guys I'm new here but been with O2 for years but I payed of my refresh contract a month ago and took out a new one and I payed it off early so a few weeks later I got a bill in for £217.75 and being that no way could I afford this as the money th...