General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Voicemail messages

Hi, are voicemail messages automatically deleted after a certain period of time? If so, can I retrieve them somehow? There's a few from last year that I wanted to keep and they seem to have disappeared. Thanks

REALLY terrible service from O2,,i mean TERRIBLE, wasting my time and money

I rang O2 as i had returned my new phone (faulty) - I then contacted online support (waited over half an hour to actually communicate with someone), they told me that my contract had been cancelled and I would have to re - upgrade. They gave me the n...

Feeling a lead up the garden path...

Hi, Basically, there is a bit of history behind this... My 3G coverage at home 'nosedived' around the end of April to May-ish, and consequently, the ratio of 2G versus 3G uptime has 'subjectively' changed, since taking out my contract in January 2012...

Resolved! Exchanging handset within the 14 day period

Hi there, just upgraded my phone via fast track at the O2 shop and after a day I decided that I did not like it, so returned it to the shop to exchange it under the 14 day exchange policy and the manager said it is not possible.It clearly says on the...

iphone6plus

hi i have upgraded to the iphone 6 plus, not happy with the phone, i was just wondering if i could return it and just get the 6?

Resolved! HELP - How to I transfer credit between SIMs

Please help - my SIM got damaged recently and no longer works. I have receievd a new one but I have almost £20 credit on the old SIM that I want to transfer to the new one. Major point - I can't read the serial number of the old SIM but I do have the...

Resolved! proof of purchase problems

Been waiting for 8 days now for my proof of purchase email that will take "24 hours" to send. I've been on the phone everyday for at least an hour trying to get this sorted and i've been in the o2 shop. useless, surely this is against the law im payi...

O2 Dreadful customer service

Having been with O2 I am glad to hear I can finally leave. O2 customer service has always been bad but I stayed with them simply because I use Visual Voicemail and when I oreviously moved to Vodafone, I missed it. However now EE have not only far bet...

Lack of text information when travelling to different countries

I have recently been on a cruise to Portugal, Malta, Greece, Turkey, Bulgaria and Spain. Only 3 texts were sent to let me know the area charge, which meant that I had to guess the charge. This led to me being charged high rates when I was in Lisbon h...

Resolved! 30% off pay as you go on the I Phone 6

Hi all, I have just decided been pursuaded to move over to O2 mobile knowing that i'm entitled to get 30% off my airtime through my organisation. I spoke to an O2 adviser over the phone about a week and a half ago he pursuaded me to switch to O2 and ...