General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cancelling contract impossible.

I have been trying to get through to customer services for 3 days. How ridiculous is that? Ideally I want to get my PAC code but now I don't really care. I'd just like the courtesy of speaking to someone rather than listening to music for hour on end...

why is O2 customer service complaints department so rubbish !!!!!!!!!!!!!!!!!!!!

O2 are not interested in customer issues ...... they are so rubbish at dealing with any issues

Resolved! O2 is essentially robbing me!

I have been on a two year contract with O2 now for almost three years. How?O2 made an error with the year of expiry for my contract. Thus I was unable to end my contract on the correct end date. They therefore continued to take money out of my accoun...

Charged £228 for perfectly working lease phone

Really hoping you can help. I really need your assistance.In December 2011 I took out a lease contract with O2 for a 16gb iPhone 4S. I used this phone for a year, without fault and continued to look after it. When it came to return the phone in Decem...

sale to Sky

I am very disappointed to learn that O2 has been sold to Sky. I do not want to be paying any money to Rupert Murdoch or any of his companies so I shall be making enquiries about transferring to another company for my mobile and home telephone and bro...

Resolved! How long are text messages held for when your phone is off/no signal

I switched my phone off for 2 weeks while I was on holiday, and when I got back not all of my text messages came through. would the sender be notified that it failed to send?

Resolved! Why dose the O2 app say I can upgrade when I can not

Hi there I have a 30 sim only and I want to upgrade but when I go to do this it will not let me but the app says I can I think this is miss leading I think it should tell you when you can upgrade

Resolved! BBM in France

Hi,My son is off to France today together with his Blackberry! Will BBM work in France? I have tried to ask on live chat, but didnt really get much help!

Resolved! O2 Repairs- Acceptable?

Hi, A problem arose with my S3 wherein it wouldn't charge, no matter what i tried.I took it in to my local O2 store, where they said it would need sending off for repairs.So, a i got a text saying "we have sent your phone off for repair, we'll let yo...

Resolved! Delivery Complaint

After speaking with a member of your web help team I have been left extremely disappointed with the service I have received from o2. I have recently taken out 2 lines with o2 and wanted to check the address of the order ms-xxxxx as the delivery addre...