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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 45668 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37090 Views
  • 45 replies
  • 6 kudos

Signing in: Are you ever having trouble?

Hi guys, I need to do a bit of investigating. I've heard from a few members that they have experienced issues with signing into the community. The issue is that you enter your login credentials, but are then re-directed back to the sign-in page again...

Toby by Former Staff
  • 5925 Views
  • 20 replies
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Customer service: What things are important to you?

Hi guys, We all know about customer service and how it is used as a tool within companies to interact with customers. One of the great things about this community is that the team and I can talk to many of you on a singular and personal level, either...

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Toby by Former Staff
  • 5181 Views
  • 13 replies
  • 1 kudos

Resolved! New IP address

HiI was wondering how I can change my IP address for my O2 iPhone or does it change all the time due to using mobile broadband on my phone .Thanks

Anonymous by Not applicable
  • 5755 Views
  • 8 replies
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Resolved! samsung galaxy note 3

hi alli am about to upgrade to the note 3 from the sg3 i want to change the firmware to the unbranded one ie no o2 at start up /shutdown (i did this with my sg3 after help from members on here ) can anyone help thanks

Anonymous by Not applicable
  • 2799 Views
  • 7 replies
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Resolved! O2 open - database error

Hi allJust upgraded over the phone and was told to go to o2open and fill out the form to get discount for working for the nhs. How ever it doesn't like anything I put in 'organisation'. I have tried the hospital name and NHS and national health servi...

Anonymous by Not applicable
  • 2433 Views
  • 9 replies
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Resolved! importing payg account into my pay monthly o2 login

Just ordered a PAYG sim which will be used in a GSM shed alarm (so low usage) and ideally I want to import this into my main o2 login so I can keep an eye on both with the least amount of hassle and not having to login in seperaltly. onlin chat rep h...

Anonymous by Not applicable
  • 1273 Views
  • 2 replies
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Redhill Store -

I just wanted to let you know how helpful, and pleasant the staff at your Redhill Store are. I had to visit the store with an issue I had been unable to solve on-line. The Guru was unable to help the first time I went to the store as the computer was...

Anonymous by Not applicable
  • 1476 Views
  • 5 replies
  • 1 kudos

Resolved! iPhone 6 - £90 more that the UK Retail Price - Why??

Has anyone noticed that O2 are charging £90 more than the Apple retail price for the iphone 6? I called O2 to upgrade both my phones and they said, no discounts "its a business decision". Sounds a stupid business decision to me as I just bought two f...

Anonymous by Not applicable
  • 2732 Views
  • 10 replies
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Resolved! NO SERVICE BT66

Had bad to no service in the Craigavon area for over a week now, paying for bad service when will this be fixed? Cant get through to 02 by landline, lines always busy, your turning into a right joke 02!!

Anonymous by Not applicable
  • 2794 Views
  • 16 replies
  • 0 kudos