General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 took money out my bank they where not supposed to and I could not afford

Hay guys I'm new here but been with O2 for years but I payed of my refresh contract a month ago and took out a new one and I payed it off early so a few weeks later I got a bill in for £217.75 and being that no way could I afford this as the money th...

How to delete or deactivate forum account?

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Resolved! Stop text offers

I used 2220 to stop all offers, text, phone, postal. However I have now received a text offer that tells me to use 2202 to stop text. There is no way to stop texts on that number, only ways to get more offers. BTW on 2202 I am told I have not given a...

Resolved! Upgrade Delivery before Xmas

Hi, I dont know if this has been asked sometime before: How long does a delivery on an iphone 6 take? Would I get it before Xmas? When is the last date that I would realistically have to order it by? Thank you

Resolved! O2 picture messaging

Hi, I had an email from a number claiming to be O2 with t he following info.. Hello,Here's a picture message you've been sent from ********553.You can send a message back from your mobile phone. But don't reply to thisemail.Thanks,O2 Is this legit???...

Resolved! no signal in west london

for almost 2 weeks now on and off ( mostly off) i have no signal at all in my area. i spoke to someone on live chat after using the network app to check and see that a mast in the area not working . its still the same 2 weeks later! why should people...

Resolved! East Lothian - Tranent - no service since 12:30 today

Hello,I have not had a signal since about 12:30 today, in Tranent. Service check on here says working fine, but its not.Anyone else suffering?

....and again!

Hi everyone, my mum who is in her sixties has been paying these absolute con artists for TWO YEARS! £25ish a month for a very basic package and NO HANDSET! She was told if she kept her old handset she could get a discount on her bills. Well all that ...

Resolved! Web Top Up

Is there something wrong with the site? I'm trying to top up online and it keeps declining? I've been using the same card for ages with no problem at all and it's in date and has funds so i don't see what the problem is? I've also tried the auto top ...

coverage

the coverage checker used to show my area (LN25JZ) as a signal black spot saying it was only good outdoors this has now changed to read -Voice, text and email (2G)making calls, sending texts, using email on your phone.Good indoors and outdoors. Mobil...