General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Any common sense at O2?

I have just noticed that O2 have a mistake on their database relating to my name. Apparently I am "Mrs Richard Edwards" rather than Mr Richard Edwards. I have asked this to be corrected, thinking it would be pretty straightforward, but no! Apparently...

No coverage on iphone in France!

The main supplier in France is Orange.fr and it would seem that O2 does not talk to Orange fr anymore, and as that is the strongest signal by far in France it means that 02 customers cannot come to France and expect a signal on their O2 phones. This ...

Resolved! Phoning from Austrailia

Hi Is it possible to buy a bolt on if I am going to Austrailia to call uk?

Ian - scottish guy @ customer service

A shout out of thanks to this excellent customer rep who talked me through an issue, advised what to do, monitored my phone on and off throughout the day and then called me back at the end of the day to make sure everything was still ok. Absolutely f...

O2 only Buy 800mhz Band 20 4G

http://media.ofcom.org.uk/2013/02/20/ofcom-announces-winners-of-the-4g-mobile-auction/ But what a bargain compared to 3g Auction They bought the lot that has the coverage condition attached Ofcom has attached a coverage obligation to one of the 800 M...

Resolved! Problem accessing texts - despearately need answer.

My Blackberry is now on my O2 sim card.I have a text showing at the top of my screen - it is probably from O2 - BUT the icons on my home screen are as follows: envelope without smaller envelope within; envelope with smaller envelope within - this is ...

Resolved! Using iphone abroad

Hello! I'm going to Ibiza on Sunday for a month, do i have to inform O2 that i'll be using my phone whilst i'm out there?

thorntons chocolates

You still havent sent me the details for the thorntons chocolates! I think I have paid for about 140 bags so far with my top ups - I tried and tried to sort out this 'free' bag of thorntons chocolates - to no avail. I would like them please. put repl...

Loyalty Discount

HiI was on a SIM-only contract for 12 months which earned me a loyalty bonus. Now that contract has expired, O2 have not offered me anything new, so I'm now paying more for staying with them! Time to move on after all these years?

Customer Service

I have recently been experiencing problems with my health. I have subsequently been sick from work for an extended period and therefore have had reduced earnings result of this, I for the first in all the years with being with 02 had insufficient fun...