General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Shop in Ormskirk

I went into the O2 Shop in Ormskirk yesterday to enquire about upgrading my phone, I was told I would be able to upgrade today (30/11/14) for free. I asked about their opening hours and was told they were having a Christmas party saturday Night, but,...

Poor O2 network coverage / drop outs / call fails

where do i stand?, i have been onto o2 3 times now with these problems, and also had my iphone 5s checked out by apple, o2 keep telling me that they need their engineers to check the phone but i know its defo no the phone thats at fault as my work co...

Resolved! Can I use my pay monthly contract with a new phone

I am in a pay monthly contract until may 2015 but have bought a new iphone 6 - can I get a new sim on the same contract for my new phone or will I have to cancel the old contract?

Traffic Management Key Facts Indicator of MNO

See below Traffic Management Key Facts Indicator of the 4 MNO for consumers; http://www.o2.co.uk/assets2/Kana/pdf/traffic_management.pdf http://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vftst073789.pdf http://ee.co.uk/content/dam/ee-he...

Priority!! Yea right

This morning I logged onto priority at about 8.00am to get ready to get my two daughters 1D tickets for Saturday the 26th Sept. Dont get me wrong I know that these tickets will go quick but exactly 8.30am I managed to access the lovely virtual waitin...

O2 Wifi - Annoying Splash Screen

I have a 24 month contract, and am registered for O2 Wifi. I am also a BT Infinity customer and have BT Openzone/Wifi. BT is seamless. As I move around, if it finds a BT hotspot, it connects and I get internet. With O2, nothing works (like push notif...

Not reiving my overdue refund

Since the beginning of November I have been chasing for a large refund that I am owed. I was originally informed it would be on my third bill, then told it would be the fourth bill. I have constantly been told the refund has been processed, yet I can...

Not being told an order wasn't being delivered

Has anyone else had this? I ordered a new iPhone 6 Plus and paid more to have it delivered today before 10.30. When I contacted O2 to find out why it hadn't I was told that they were out of stock and it would be delayed! I am sat at home having taken...

Ordering items that are not available

I ordered an iphone 5c yesterday online that was in stock and paid, waited for delivery today which didn't arrive. Contacted 02 who have informed me that item is not in stock and can't guarantee when it will be so advised to cancel which I have but w...

Resolved! Poor O2 Durban call centre

Til recently if i called 4445 with a query/problem I got knowledgable UK call centre operatives. In the last 2 days twice I've had Durban call centre staff in South Africa who couldn't answer pretty basic questions about my contract switching over to...