General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Ordering Phone From O2

I ordered a phone from O2 on Sunday evening, however I never received a confirmation email from O2 with details of my order. The only proof I have of my order is the screen shot I took once I had placed my order and this has my order number. I was to...

BT / EE Merger Worst Case Scenario For Customer Service

BT has the lowest satisfaction ratings in the UK for landlines.EE has the lowest satisfaction ratings in the UK for mobiles.doesn't auger week eh guys? might make o2 look good http://www.expertreviews.co.uk/mobile-phones/1402257/btee-merger-would-cre...

When is Moderation not Moderation?

I shall be careful how I word this given that unless your face fits on here you will get banned for asking a question, not getting it answered then asking it again.The reason for the Community's existence is simple. A customer to customer forum where...

Nokia Bundle claiming Problems - Solution

From Nokia- Confirms the issues with claiming the bundles and offers a solution for it.Hope this helps O2 Christmas Accessories BundlesGet great free accessories when you buy a Lumia 735 or Lumia 635 on O2. Just follow the two simple steps below. Sha...

Resolved! Contract up. Want to upgrade but keep old phone.

I have an iPhone 4s on a 24 month contract that ended yesterday. I want to upgrade to a newer iPhone and keep my old number. I know that is possible. But I also want to pass the old phone (without my current number) to my wife (who is a very light us...

Resolved! O2 open discount on iPad air2

Hi all I've done some searching around this discussion borad and found a few posts that suggest that the O2 Open Discount has been given on the iPad Air 2 I've just had a text from O2 to say that " the iPad 2 and iPad Mini 3 are not currently eligibl...

500MB data down to 48MB in the space of 2 days.

So my data gets renewed on the 7th of every month. I'm pretty careful to make sure mobile data is turned off when not in use as I know that can drain the data. I mainly use in my lunch break for 40 mins just to surf whatsapp and facebook, but how on ...

Are the staff always so very rude and unhelpful that I have been forced to close my contract?

Staff

Resolved! Hi can I ask how much O2 would buy back my galaxy s3

Buy back

What kind of people work in the marketing department?

Hey 02. When I asked you not to send me any emails and texts, what I meant was; Don't send me any emails and texts. I wasn't asking you not to paint my car pink, or post kippers through my letterbox. I was asking you not to send me any emails or text...