l Online order not going through

Anonymous · ‎19-06-2017

I've tried all day to try and buy a oneplus off the website but get to the stage where i enter my card details and it gives me an error and reloads the same page for me to enter my card details.

There is no issue with my card, I've call amex who have said no issues with my card and amex had accepted my payment but o2 didn't. I've also used my santader card and pass the santander's own online verification but no luck.

I've called o2 to try and purchase over the phone but have been told my card is rejected

However this clearly isn't the case as the banks have told me my cards are fine!

Anonymous · ‎19-06-2017

@Anonymous Try calling customer services as there issues before with this type of card.

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

MI5 · ‎19-06-2017

O2's payment systems can be flaky at best.
You need to go in store to purchase to are you aware the OnePlus 5 is announced tomorrow?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-06-2017

I appreciate the guide

But why are there issues in the first place? I'm using an extremely common payment method which they accepy (have tried using both amex and visa)

Anonymous · ‎19-06-2017

O2's payments systems have been like this for a few years. We always suggest going instore

Anonymous · ‎19-06-2017

I'll look instore tomrorrw, problem is no o2 shops have it in stock!

I am aware the new one is being released but based on rumours i think it may be a fair bit more expensive, and i think the oneplus 3t is more than enough for my needs.

I can always return if the 5 is cheap enough!

Just used my card at asos no problem!

gmarkj · ‎20-06-2017

Unfortunately while we happily report issues, sometimes it takes a little time to resolve them...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎20-06-2017

I have just popped into two o2 stores, their staff were utterly useless. Kept trying to sell me it on contract despite making it clear i already have a sim contrct, and oneplus in store were only available to contract buyers

MI5 · ‎20-06-2017

Typical !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-06-2017

That's absolutely terrible, you would expect store staff to go out of their way to assist.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS