General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! UK Mail how reliable are they?

I ordered a phone yesterday morning, I wasn't expecting much to happen on a Sunday to be honest but my item was collected yesterday by UK Mail. I then received a text message saying my phone would be delivered today, I wasn't expecting it today, when...

Resolved! Refresh due on the 25th

I went to an o2 store today to try and find out what are their plans of fulfilling their promise of our refresh upgrades on the 25th as we were not allowed to preorder. The assistant told me we will get our phones in December!!!!When I tried to find ...

Travel 02 for those who need it !

Why are you not telling the people that are using travel o2,that it is COSTING them money,since the roaming charges were removed .I signed up to it before the charges were removed,i.e.when calls and texts were very expensive eg 50p per minute. Now th...

Resolved! Where do I stand? O2 have lost my iphone!

Hi, can someone please give me an idea of where I stand? I took out a contract for an iphone 6S with O2 in January. I also opted for the £6 per month Accidental Damage Insurance, which covers for broken screens and water damage I believe. At the star...

Resolved! 02 Default showing on account, that was meant to have been closed?

I am receiving late payments from o2, from a phone which I returned within the 14 days. I then rang o2 after returning it and they informed me that they had received the phone and the contract was cancelled. I then got a letter saying I owed money to...

First time O2 customer - impressed

This is the first time I have been with O2. I have previously shopped around and been with Orange, Virgin, EE, Vodafone and Three. O2 so far.... have been the best communications company that I have dealt with. I have previously had major problems wi...

Resolved! How do I send a PM?

Ok so I'm still new and learning. I need to send Toby a PM. How do I do this?

Has anyone actually recieved their iphone 7 yet?

I'm seeing lots of noise from unhappy people who eithere are;t being told anything or hve been tld their phone is delayed. my ordr confirmation email was at 08.12 on 9th but my order is still in progress, with no tracking information, no texts or ema...

Resolved! Premium & information service received £4.167!! how???

I have just seen on my online bill that O2 are charging me £4.167 for receiving short code 64500. How is someone allowed to send a text to me and for me to be billed. It should be outlawed. O2 should block this automatically. I have never had a charg...

Can't connect to iTunes.

Since getting my email and text notification that my order is on it's way I can't connect to iTunes or App Store. Basically I tried to download an app and a message popped up saying I had to agree to the new terms and conditions. I hit ok and the nex...