General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

superchooser

I have just joined O2 with my husband on one account. I have just received an email saying I have super chooser rights. I have clicked the link and nothing happens. Does anyone please know how to separate accounts with superchooser rights thanks Mari...

Resolved! numbers being changed to start with 44+

Hi all. i am finding out more about Ariel direct. but it appears that the numbers in my phone are being changed without my knowledge or consent. the numbers chane to start with 44, and this allows them to charge me more apparently. is anyone else suf...

Aerial Direct - Pretending to be O2 & Adding Mobile Broadband

My Mum has been ripped off by a company called Aerial Direct http://www.aerial-direct.co.uk/#1 They called her and she thought they were o2, they said she was due an upgrade and she told them she deals with a local company and will be going to see th...

Resolved! COMPLETE RUBBISH

HOW MANY TIIMES DOES IT TAKE TO CANCEL A DAM CONTRACT WITH THIS COMPANY...... NOT EVEN GOT THE PHONE FROM THEM AS THEY WERE SENT BACK YET THEY STILL WANT TO CHARGE ME EVEN THOUGH THEY HAVE CONFIRMED THEY HAVE RECIEVED THE PHONES BACK

Resolved! Reducing Balance

Nokia 610A few day ago I added £10 to my pay as you go account only to find the balance today is £00.00 when all the WiFi roaming etc configeration are all switched OFF.I only occasionally use my phone to talk with the odd text. My previous top up la...

Resolved! Advice needed re: fraudulent credit

Good morning everyone My query is to do with contracts. I have two phones with O2 which I have had for a number of years. I recently learned that someone who moved out from my address two months ago has taken out a contract with O2 last week using th...

Resolved! slow delivery?

Purchased a S6 on Wendsday, supposed to be here today, but still haven't received a email saying its been shipped?

Resolved! Fitbit Charge

Does anyone know if the Fitbit offer O2 are doing is it the Fitbit charge HR? Thanks in advance

Resolved! Lower tariff

I've got an iPhone 6 on O2 refresh and wanted to know if I could lower my tariff? I've got 20GB data and only use 5GB at the most, but I pay £53 a month for the whole contract and now I'm a student I don't what to spend that much on it.

Resolved! O2 useless and unreliable

So ordered my new htc m9 with a case the case never turned up after speaking to 5 online chats and going back to the shop twice nothing was resolved after 2 weeks 3 weeks later a phone case turned up the wrong colour and I already broke the screen! T...