General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Error Message trying to complete an over-the-phone order on the website

Had a bit of a nightmare trying to complete an order placed over the phone today. It's all sorted now (I hope) but here's the short version:-Wanted to upgrade handset and also buy a tablet.Upgrade was processed fine, then passed to new connection to ...

Just one contact not receiving my texts

I've an iPhone 5c & my wife has an LG. Since the weekend she is not receiving any texts from me. I can get texts from her and we call call & WhatsApp no problem. Both phones have been switched off & On, and both Contact details have been re-entered. ...

Resolved! Signal issue

I recently upgraded my sim only account to another sim only account. I got a blank sim and swapped it (as I thought a new sim would improve my signal). Maybe it is a coincidence but, at first my signal was loads better, but then it dropped quickly. P...

Resolved! Are O2 incompetant?

Hi all, i returned a phone i ordered before Christmas within the cooling off period, i then telephoned to cancel the contract and check that the phone was recieved ok. Was told that phone had been recieved and that the contract would be cancelled, wa...

Horrified customer

This morning I have opened 3 default notices from o2! That would be reasonable if I was a nightmare customer and dodged payments, but I have about 7 different contracts running and am rarely late making a payment. The three notices are regarding paym...

Resolved! Change of registration details

My issue is that I would simply just want to change the details who the phone is registered to. The phone is registered to myself but to change it to my ex-partners because it is his phone but the phone was registered to myself when we bought it on c...

Resolved! Cost of texts from UK to Berlin

If I am on a pay monthly contract and have unlimited texts in the UK, and My friend is on an EE contract and has unlimited texts in Berlin, would it be free to text each other or would it cost and if so how much?

Customer service

I bought my phone from O2 in April 2015 and than my loud speaker failed on me I phoned O2 customer service I advised me at first to take my phone to O2 and they will replaced it at the store once I got to the O2 store in Brixton they told me they can...

Resolved! Repair bill too high

A few weeks ago I dropped my lumia 930 from literally a foot (it slid from my pocket as I crouched down.) It must have hit the corner in the perfect spot because the entire screen fracturered. I took it to my local 02 store and have been given a quot...

customer serivices

o2 you are a joke.....

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