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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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live chat

So I thought i would upgrade my phone, being I always work as I work in the hospitality trade I thought I would do it online through live chats... it was going really well the my chat got closed so I had to restart I was just on the end of signing an...

Anonymous by Not applicable
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Samsung burn update

Received a text from Samsung advising me that the phone is out of warranty and to call into the shop for details.Called into the shop and was told I have to pay £89.99 repairs as the screen was cracked. I was quite. surprised as my orginal complaint ...

Anonymous by Not applicable
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Resolved! Changing your o2 account billing address

Just spent 10 minutes trying to find out how to update my address details on myO2. On this page it states: Billing addressYou may have a billing address linked to some of your accounts. To see or change an address, select an account from My O2 Howeve...

Resolved! Why do I have to call customer services so many times to resolve a problem

O2 when people leave the network please honour It instead of making payment demands and mistakes that some customer services staff make Its about time you look into new prices and take a closer look into refresh deals and most of all train staff to b...

Anonymous by Not applicable
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Try The Tech - What do you think of these devices?

Hey everyone, We're always working on adding some more devices to the lovely Try The Tech set we already have :). Below are some that are being talked about a lot around the web and that we would love to add to the group, but I wanted to ask how for ...

Toby by Former Staff
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Resolved! New customer with Z5 compact

I wish I didn't change providers! Ive had my phone not even 2 weeks and its telling me my data is nearly done! How when I use wifi 70% of the time plus i did as instructed by o2 and switched off my data when I get home. This is ludicrous. I may end u...

Anonymous by Not applicable
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Resolved! Can I request phone recordings?

Hi all. I am currently having a dispute over a car I bought from a dealer, and I am considering taking them to the Small Claims Court. Would it be possible to request the actual recordings from the calls I have made to the dealer, which may help my c...

Jake2014 by Level 1: Joiner
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Second time aRound, Samsung Gear S2

My fondness for Samsung Gear smartwatches is pretty well known on here. When using or reviewing other smartwatches the Samsung Gear is the one i always seem to compare them to. Tizen (the Gear S series, operating system) seems to work so much better ...

gear-s2_logo1.png Gear-S2_Classic-_Left.jpg Screen-20160403215838.png Screen-20160403215905.png
viridis by Level 56: Guvnor
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Disgusting customer service

I spent many hours over 3 days before easter trying to upgrade. I was told I had to pay £50 early upgrade fee because it was too early.....I was okay with this but when I tried to do this online the system crashed so I paid by debit card over the pho...

Anonymous by Not applicable
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  • 8 replies
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