Solved: o2 security and identity

Anonymous · ‎25-10-2016

Hello,

I am finding logging into Myo2 as an infrequent user a puzzling experience.

I can reset my password using my username.

But on confirming the new password, I am asked to enter an alternative email which the screen also calls "new username". I don't want to create an username based on an alternative email. If I enter my original and preferred email, the system tells me I cannot use an existing username.

I tried to skip this section (which is an option) but then the systems comes up with "oops, we encountered a problem".

Maybe I read this wrong - but this is a mess.

Anyone seeing the same?

jonsie · ‎25-10-2016

You may well be better downloading the app until the issue is sorted for you. Once you get into the app you will only ever need a pin number which you set up on first connection.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-10-2016

Contact @Toby via pm for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-10-2016

You may well be better downloading the app until the issue is sorted for you. Once you get into the app you will only ever need a pin number which you set up on first connection.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎01-11-2016

Hi @Anonymous Did you manage to sort this out in the end? Please let us know if you have any additional questions.