iFitness charges on bill
on 13-12-2016 22:16
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on 13-12-2016 22:16
I've just recently notice 2 weekly charges on my bill for £3 that say iFitness. I have never subscribed to this so called app or service and after sending a text "stop bfitness" to 80206, I have been unsubscribed. How did this get activated anyways? How do I recover the £6 that I have been conned out of?
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on 08-06-2017 08:28
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on 08-06-2017 08:28
on 28-06-2017 21:00
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on 28-06-2017 21:00
I had the same
I didn't know it was happening until ifitness texted to tell me I was a member at £3 a week
Turns out I have been for 5 weeks so £18 incl VAT
By strange coincidence the very next day I had a text from O2 asking how I found the experience of making a purchase in this way. Clearly too easy as I didn't recall having done it.
Apple have you enter your password to make a 50p purchase but ifitness can just start taking £3.60 out of your account every week without any sort of security check so it feels like O2 aren't taking care of my money.
I spoke to O2, they were happy to refund me and have put a block on my account for any further purchases. I have never done this in 10 years so hopefully I won't start getting the urge to vote on Britains Got talent using my phone.
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on 28-06-2017 21:08
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on 28-06-2017 21:08
I'm glad O2 have refunded you, it's all too easy to fall victim to these thieves.
on 29-06-2017 23:25
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on 29-06-2017 23:25
I wish to exercise my statutory rights to a refund under s.45(4) of the consumer Rights Act 2015, for digital content provided by a company third party company.
That is to say I wish to have a refund paid in the same method for which I paid for the service.
My refund is for phone bill premium rate content provided by a third party that I should not have been signed up for in the first place. The company have agreed to a refund and I point blank refuse any method of payment other than my statutory right to have it credited back to my O2 account.
O2 are unable to process the refund, so I wish to seek redress from O2, for removing my statutory rights.
My contention is that o2 claim they are not responsible for any charges incurred by customers as it is not their responsibility to regulate and they are simply facilitating other companies to provide a service that some might want.
O2 are under no obligation to facilitate any service, this is purely a matter of choice. s.45(4) of the consumer Rights Act 2015 is not a choice but a statutory right that has been taken away. O2 should not have provided any service at the expense of my statutory rights.
on 19-07-2017 17:09
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on 19-07-2017 17:09
I too have found that I have been charged £6/month. I phoned 02 and they were quick to offer a refund so I assume they are aware of the issue. I have never subscribed to anything let alone ifitness!!!
Sending the message STOP to 80206 seems to have done the trick though.
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18-08-2017 13:24 - edited 18-08-2017 13:25
The company is http://www.pmconnect.co.uk/contact-us.htm based in birmingham
phone 03333352630 ... O2 knows all this yet refuse to sanction them or indeed
give you the correct info. Go figure!
There are other service providers available!
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on 18-08-2017 14:06
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on 18-08-2017 14:06
It's your account and you should take steps yourself to rectify it until laws are changed.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 27-11-2017 11:50
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on 27-11-2017 11:50
After suddenley finding i had paid £115 to IFITNESS i got o2 to cancell it, i had not ask for it and not recieved anything from them either.
I have been ringing them for months now trying to get a refund!!
I think now 02 should man up and refund on this, very dissapointed in 02. anyone with any ideas??
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on 27-11-2017 12:03
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on 27-11-2017 12:03
@Anonymous wrote:After suddenley finding i had paid £115 to IFITNESS i got o2 to cancell it, i had not ask for it and not recieved anything from them either.
I have been ringing them for months now trying to get a refund!!
I think now 02 should man up and refund on this, very dissapointed in 02. anyone with any ideas??
Contact iFitness yourself and ask for a refund and to stop your subscription
http://mobilechargesupport.com/faqs
Veritas Numquam Perit
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on 25-01-2018 14:01
I agree - O2 should have an extra security process to give the customer a chance to spot these scams early.
I'm afraid i don't check my O2 mobile bills regularly but just by chance, i checked last months.
I have now found that O2 have been deducting £3 week sine May 2017 - £90ish in total.
Up to know I have only recovered from iFitness £30 !!!!
I am still trying to recover my money.