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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 226 Views
  • 24 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4859 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 16523 Views
  • 98 replies
  • 0 kudos

Great service

Ten out of ten really understanding of my situation and sounded like she cared need more people like her working for o2. A credit to the company. Nicole is her name.

Anonymous by Not applicable
  • 5931 Views
  • 7 replies
  • 1 kudos

Pre-ordering Iphone 6s

Hi All I have read a few posts here and have seen the issues many of you faced when pre-ordering your iphones through o2. In your opinion is is better to pre-order via o2 website/o2 refresh or in store? I have heard many ppl say that store orders are...

Anonymous by Not applicable
  • 3893 Views
  • 23 replies
  • 0 kudos

Customer service

I have been on hold for 28 minutes to activate my new SIM. Live chat has been busy all this time too. This is ridculous wait times - you should at least be offereing a call back service within the hour instead of leaving us hanging on and on.

Anonymous by Not applicable
  • 4028 Views
  • 25 replies
  • 0 kudos

Poor reception on Galaxy S6

I love my new S6 but I'm finding that the reception indoors is nowhere as good as my iPhone 6. Whereas the iPhone was clear I'm finding the Galaxy is crackly. I love the S6 but I'm sort of wishing I'd stuck with the iPhone now although I do think the...

Anonymous by Not applicable
  • 7664 Views
  • 12 replies
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IOS9 looking sweet

i guess a lot of talk has already been banded around about IOS9 on here... I have to say i think IOS9 will be a game changer and will really smooth the whole performance of crapple iPhone... its also nice to see that they will be including the trusty...

Anonymous by Not applicable
  • 5085 Views
  • 25 replies
  • 0 kudos

O2 £2700 bill for data usage abroad

I'm a fool for thinking there were reasonable limits imposed by Ofcom on mobile phone providers, but thought it would be interesting for others to know that I just received a £2700 bill for data usage while visiting the US for three weeks. This is a ...

Anonymous by Not applicable
  • 3313 Views
  • 11 replies
  • 0 kudos

Internet coverage

Hi ,I work in a factory and can`t get a signal for 3g/4g and no wifi available,my mates who have EE,Vodafone Giff gaff and even iD can get a signal is this a problem with o2 or am i just unlucky. Any ideas for getting a signal would be appreciated,i ...

Anonymous by Not applicable
  • 1854 Views
  • 7 replies
  • 0 kudos