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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4125 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 14063 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14050 Views
  • 89 replies
  • 0 kudos

Resolved! O2 website down?

Is anyone else have problems logging into O2 today? I am ok logging into the community forum, however, when I try to go to My O2 to check my account, it says various messages each time I try to access it. One message says it is unavailable, another m...

gemz4the1 by Level 23: Casual Specs
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  • 10 replies
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O2 STATUS CHECK

I have had no "sufficient" signal since the 21st July & i the website shows there are no problems!!! I have called O2 and they have stated there is a mast down, so my question is when the status web check is meant to be live, why is the website not u...

Anonymous by Not applicable
  • 2619 Views
  • 34 replies
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Resolved! Mobile Broadband

Hi. Is there any way of tracking where my data allowance has gone.I went onto to ebay to browse and all of a sudden 2G had been wiped off my balance.The same thing happened a couple of days ago and i thought it must have been me.But i cant see how i ...

Anonymous by Not applicable
  • 2360 Views
  • 7 replies
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Galaxy A3 drop test

Just to report a Samsung Galaxy A3 can survive a drop from a kitchen worktop onto a tiled floor without a scratch!

Anonymous by Not applicable
  • 3641 Views
  • 10 replies
  • 3 kudos

Disappointed In o2

What has happened to o2 customer services?? Called today to say we wanted PAC codes to change provider and it was "Yeah, OK here you go".Now!! We have been offered a cracking deal from Vodafone, who call us every year and try to get us to switch and ...

Anonymous by Not applicable
  • 2872 Views
  • 17 replies
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Resolved! Details of activity concerning one mobile number

I am looking for information that relates to all calls and texts I have made to one specific number. Apart from sifting through 2years worth of statements, does anyone know how to specify the information that I need? I need the information to support...

Anonymous by Not applicable
  • 2631 Views
  • 4 replies
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Windows 10 Update

I have forced the win10 update on my laptop, its updating as i type. I will update more later assuming I have a working laptop!

Anonymous by Not applicable
  • 4563 Views
  • 113 replies
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Resolved! O2 30% Open Discount

I have this bolt on on my account but cant see where the full 30% is taken. My latest airtime bill was £73 before tax yet only £5.81 was deducted. Is the discount only applicable to the basic tarrif?

Anonymous by Not applicable
  • 2893 Views
  • 7 replies
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Appalling Customer Service

Dear O2 'Customer Services' team It aggreaves me to have to write a message like this as I have been a loyal customer of O2 since 2007 and, until the last 6 months, have found your service to be faultless. It saddens me deeply that this is no longer ...

Anonymous by Not applicable
  • 3598 Views
  • 8 replies
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o2 rips off customers again!!!

Disgusted in the charges made from o2 ... yet again, been promised £15 a month for a contract, i am living off the bread line and made it very clear to them initially i was on a tight budget, this month's bill came to £53 looking at the breakdown, th...

Anonymous by Not applicable
  • 3329 Views
  • 22 replies
  • 0 kudos