General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

International Favourites website keeps having problems

When website is working, I do not receive 4 digit code to get in and manage my phone numbers. After few retries to get the code sent to my phone website throws some error saying that site is having some issues.Obviously I don;t expect community to he...

Thank you everyone

Just want to say thank you to some of the members on here, I am employed in a capacity as a business mobile specialist, and i have picked up a couple of things on here from member posts and responces that I have been able to share with my customers, ...

no signal

How is anyone else getting on with complaining about no signal whatso ever even when O2 tell you everything is fine

02 phone coverage in Devon

I have just come back from a holiday in Woolacombe, Devon and 02 mobile phone coverage was dreadful, only short windows of use. 2 years ago it was the same in Cornwall and the only one of my family not on 02 is my son in law who is Vodafone and he ha...

New threads

More and more I'm seeing threads marked as new when they are several days old and I know that I have already read them. I presume that somebody has decided that some threads are located in the wrong section of the Community. Surely if threads are bei...

Search function : Is there an explanation ?

I key into the Community Search box ross brawn and the following results are produced. N.B. It says Do you mean Ross brawn undeneath the actual search requested. https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=ross+brawn After clicking ...

Who can post on o2 boards

Hi all after a big mess about every time u if u use the word complain on o2 website. It would seem the Message will not be not accepted . I had a payment taken twice from debit card by o2 and have tried to speak to customer service for 3 days to rect...

customer experience feedback

Hi, I'm a long time customer with O2 roughly 10 plus years and have never had a complaint, phone and in store is second to none. But I'd like to mention one particular O2 employee and his colleagues in the Yate branch, this gentleman had helped me a ...

Cold Caller

I have recently joined o2 and so far I am delighted with the service and the great Contract I got when joining. Recently I am being pestered by a caller proporting to come from o2 who wants to give me great deals from o2I advised the caller that i ha...

Problem Logging Into the Community

This morning at about 02:30 I was unable to sign into the Community. Instead of the normal log-in screen I got: 'Be back soon. We are very busy at the moment....'This has happened a few times to me though not always in the early hours of the morning....