General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Roaming charges

Hi, I have a pay monthly contract with O2 and have been a loyal customer for more than 15 years.I am a frequent traveller and always keep roaming switched off and have never had this problem before. On my recent trip to India- I've apparently incurre...

O2 insurance scam

O2 claims that insurance date starts at the moment of ordering a device and not on date it was delivered.that despite waiting 20 days for an iPad I had only 8 days to buy insurance.Therefore it’s a scam like I have never seen before and will seek leg...

Phone availability

Is it just pot luck as what and when iphones become available? There seems to be very little around at present ; I'm after a iphone SE or a 6s or a 7. Very little available, are there distribution problems? Can't even get a second choice Sony - no st...

O2 service outage

No mobile data access since Tuesday (18/12/2018). O2 service checker says a phone mast isn't working in the area (downtown London) for 3 days now. Is it really taking 3+ working days to repair a phone mast? Ridiculous. And O2 live chat isn't availabl...

Rude Voicemail from o2?

I received a voicemail on Thursday from an o2 number. The voicemail only lasts 4 seconds in which I can clearly hear a woman say: “Hey you’re just making me not like you as a person. You’re ******ing annoying.”I should clarify I do have this number b...

O2 live chat not available

For about 5 days I'm unable to connect O2 live chat. Cleaned the cache and history as suggeted, and still not available. Tried on different computers. Is that the case for everyone, or just me?

Rubbish service yet again

Barring phone whilst office closed!Barring my phone whilst office is shut to have this fixed is ridiculous!!thank god I'm in no urgency or dilemma to need phone at present. Having to wait til 8 to have this sorted is ridiculous Bearing in mind I have...

o2 Recycle Scam UPDATE - More Braisen Than Ever. Do Not Recycle Your Phone.

- I was quoted £155 for my phone. I sent it in.- They contact me, saying they'd give me £85 due to a "cracked back cover"- I request evidential photographs of damage. They become reluctant. Instead offering me £103.- I smelt a rat at this point so I ...

Network Down

I have virtually no signal strength in my area for the last month. O2 post the following message:"Sorry, a phone mast close to you isn't working.Our engineers have found an issue and we’re completing the arrangements for specialist equipment to come ...

simple upgrade proving nightmare

I recently upgraded my phone online to a iPhone xs (or so I thought). That evening after logging into my 02 account I find I have 2 separate telephone numbers my own and a new one. I then realised that I hadn't upgraded but set up new contract under ...