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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 41855 Views
  • 45 replies
  • 6 kudos

APN

I send a text and recipient receives 8 or 9! Error msg received this morning saying APN not set. Several versions online so don't know what to use. Please help. Have tried them all. I'm a bit of a tech novice.

Ness46 by Level 1: Joiner
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  • 6 replies
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Outage

I work as a Roadside Recovery Driver in The Dartford area, i attended a number of breakdowns on the M25 yesterday and was not able to summon assistance on a few occasions which put myself, the casualty vehicle and occupants at Major Risk of a potenti...

Darren6 by Level 1: Joiner
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  • 2 replies
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No service

Yesturday I had no service on any of my o2 contracts, how can I be compensated

Lealea by Level 1: Joiner
  • 2248 Views
  • 5 replies
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Internet

Is the 02 network back up and running fully im still having problems

Lesley3 by Level 1: Joiner
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  • 2 replies
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O2 Staff

Hi, Let me introduce myself. I am Iain and i work for a competitor to 02 and I have signed up to this forum to voice my support for all the staff working in the contact centres during this turbulent time. From a customer point of view I can understan...

iainlew by Level 1: Joiner
  • 2204 Views
  • 2 replies
  • 3 kudos

Texts

Anyone still having issues sending texts keeps telling me not sent and then some people are telling me they got the text 3x ??

Sid by Level 1: Joiner
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  • 10 replies
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Compensation

What compensation is O2 offering for the blackout alday yesterday?

Warren86 by Level 1: Joiner
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Resolved! redeem free gift

cant get onto o2-gifts site times out all the time and there is only a short time left to claim gift can any one help

Anonymous by Not applicable
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  • 10 replies
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Multiple text messages have taken daughters credit!

My daughter sent a text message this morning and it just kept sending it over and over again so her credit was around £5 and it is now at £1.90 and I have had to switch her phone off! My husband's phone is doing the same but luckily, he has unlimited...

SarahNico by Level 1: Joiner
  • 2869 Views
  • 7 replies
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Loss of data

As you have a contract with me to provide a service which you have failed to do today, im looking for compensation as i pay my account when its due i keep up my contract with you, but today with loss of coverage my job was affected as i need to be in...

Wilma by Level 1: Joiner
  • 1370 Views
  • 4 replies
  • 1 kudos