complaints
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on 27-10-2023 16:33
Has anyone made a complaint to this email address, complaintreviewservice@o2.com ?
If so was it sucessful
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on 27-10-2023 16:55
All complaints should be followed up on.
Process here https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
https://www.o2.co.uk/how-to-complain
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-10-2023 17:00
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on 27-10-2023 17:00
Hi.
I have placed a complaint via email using the address on the complaints code of practice. Hopefully this will be dealt with or I will be taking it further.
Thanks for your help
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on 27-10-2023 17:22
You're welcome
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-10-2023 20:45
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on 27-10-2023 20:45
Please take note of the Resolver section at :-
https://www.o2.co.uk/how-to-complain
Several forum members have reported that Resolver were able to facilitate a satisfactory outcome to their issues.
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on 27-10-2023 21:03
Many times
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-10-2023 18:10
I have now raised 2 complaints with 02. They have failed 4 times to do a pac code transfer
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on 31-10-2023 18:38
I have, with no response.
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on 31-10-2023 20:30
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on 31-10-2023 20:30
Who are you transferring in from - not Lyca Mobile perchance ?
What sort of timescale are you talking about with your complaints ?
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on 01-11-2023 09:50
i, I am transferring from Tesco mobile to 02.
I am now on attempt number 4 as again it has not transferred over. Every time I speak to someone I get a different reason.
I put in a complaint via the email address shown on the complaints policy shown online. I haven ot heard anything yet, although it does say at least 7 days for initial reply.
I am at my wits end if honest

