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calling nhs 111 ftom O2 mobile

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Anonymous
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on ‎23-01-2015 18:11

on ‎23-01-2015 18:11

Tried calling NHS 111 in the busy Xmas period. Got through to the wait message but was cut off twice after waiting 10 mins 40ish seconds each time. Is this O2 cutting me off or the nhs system? Anyone else had this? Can't imagine O2 knows I am not in a real conversation.
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MI5
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on ‎23-01-2015 18:16

on ‎23-01-2015 18:16

I assume the NHS service was very busy - There is no reason for O2 to cut you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎23-01-2015 18:13

on ‎23-01-2015 18:13

Can someone move this out of Tugo into pay monthly forum. Sorry.
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Anonymous
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on ‎23-01-2015 18:15

on ‎23-01-2015 18:15

The NHS number is run on behalf of the NHS by Vodafone and there was a service failure over Christmas which might explain your issue.

It was also extremely busy as people were in some cases phoning up with things that really a pharmacist could have dealt with.
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MI5
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In response to Anonymous
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on ‎23-01-2015 18:16

on ‎23-01-2015 18:16

I assume the NHS service was very busy - There is no reason for O2 to cut you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎23-01-2015 18:26

on ‎23-01-2015 18:26

Sounds like you got disconnected by the nhs lime not O2 I'm afraid
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Anonymous
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In response to MI5

on ‎23-01-2015 18:27

on ‎23-01-2015 18:27

Kinda what I thought. O2 doesn't cut any other call at 10 mins. frustrating losing your place in the queue.  Hopefully won't happen next time. Cheers.

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Anonymous
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on ‎23-01-2015 18:29

on ‎23-01-2015 18:29

Glad I could help
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Cleoriff
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on ‎23-01-2015 18:34

on ‎23-01-2015 18:34

Yes sadly the number went down at Christmas. Caused a great deal of anger with medical services. People then had to phone 999 for problems that could have been sorted with the less urgent 111 slight_frown

Veritas Numquam Perit

Girl in a jacket
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